Teleperformance | Customer Support Executive/ Sr. Customer Support Executive

12 hours ago


tamil nadu, India Teleperformance Full time
Job Summary / Overview:
Experience in E-Mail and Chat/ Voice , preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable)
Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.
Primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.
Technical Competence:
Proficiency in Email and chat with Computer Literacy.
Typing speed of at least 35 words per minute (wpm) with high accuracy.
Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools.
Preferred candidate profile:
Handle queries and problems of the customers.
Location - Chennai (Two Sites- Ambattur and Perungalathur)
Work Mode - From Office
Excellent Email and Chat Etiquette.
Excellent Written & Spoken English Skills.
Should be within the Boundary limits for cab facility.
Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage.
Graduate and Undergraduate candidates can apply.
Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
Handling Email and Live Chat would be added advantage
Should have excellent command in English and good comprehension skills.

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