Customer Service Executive- Ocean
2 months ago
Customer Service
- Plan & monitor the shipment(s) at every stage
- Discuss with Pricing/OSE & take control of shipment from planning stage.
- Developing knowledge about job requirements / procedures.
- Plan the Operations / Documentation / Carrier requirements.
- Transshipment follow-up of connections - updates to be done prior to connections
- .Follow-up & adhere to SQI standards.
- Serve as first point of contact in all communications concerning customer / job.
- Follow-up customer dues & ensure we deal with only approved customers for Credit.
- Update all reports - SQI, DSR, Weekly, Transshipment reports promptly.
**Job Types**: Full-time, Permanent
Pay: ₹10,545.16 - ₹32,905.42 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
Work Location: In person
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