Customer Service Ocean Export
2 months ago
**Industry: Freight forwarding**
**Description**
**Responsibilities**
- Coordinate ocean export shipments from booking to delivery
- Ensure all necessary documentation is complete and accurate, including bills of lading, export declarations, and customs documentation
- Communicate with clients, vendors, and carriers to provide updates on shipment status
- Resolve any issues or concerns related to shipments, including delays and damages
- Work closely with other departments to ensure smooth and efficient operations
- Maintain accurate records of all transactions and activities
**Skills and Qualifications**
- Bachelor's degree in logistics, supply chain management, or a related field
- 2-5 years of experience in ocean export customer service
- Strong knowledge of ocean export regulations and procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office and logistics software
- Experience with customs clearance and freight forwarding is a plus
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,530.76 - ₹58,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 2 years (preferred)
- ocean export: 2 years (preferred)
- freight forwarding: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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