Customer Serivce-ocean Export
1 month ago
Handling Sea export shipments.
Co-ordination & communication with overseas agents and shippers and updating the status of cargo readiness and accordingly arranging booking as per stuffing plan.
Arranging rates and vessel schedule from shipping line to arrange the booking.
Preparing plan for shipment execution from arranging transport for cargo pickup / container pickup to off-loading.
Co-ordinating with clearing agent for checklist preparation, Shipping Bill filling and follow up for timely doing custom clearance of cargo to gate in timely before cut offs.
Preparing and submitting shipping instructions before cut off, also filing VGM on ODEX.
Updating sailing confirmation to shipper and overseas agent.
Follow up with lines for invoice and preparing invoice for customer.
Preparing and sending pre-alert documents to overseas agent and shippers.
Attending clients/Agents complaints and undertaking steps for effectively resolving by co-ordination with s/line and operation team.
Updating in transit details of shipment to overseas agent and shipper till shipment reach to destination.
Maintaining daily status report to track the status of shipment.
**Job Types**: Full-time, Permanent
Pay: Up to ₹55,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 4 years (required)
- Ocean Export: 4 years (required)
- Freight Forwarding: 4 years (required)
**Location**:
- Navi Mumbai, Maharashtra (required)
Work Location: In person
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