Dispute Resolution Specialist
3 days ago
We are seeking a highly skilled Dispute Resolution Specialist - Ocean Disputes to join our team. As a key member of our team, you will be responsible for managing disputes related to ocean trade, ensuring timely and effective resolution to meet our customers' needs.
Key Responsibilities:
- Manage and resolve customer disputes related to ocean trade in a timely and professional manner.
- Analyze and investigate the root cause of disputes to ensure accurate and fair resolution.
- Communicate effectively with customers, internal stakeholders, and other teams to ensure seamless resolution of disputes.
- Develop and implement process improvements to prevent future disputes and enhance customer satisfaction.
- Maintain accurate records and reports to track dispute resolution progress and identify areas for improvement.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical and logical thinking skills.
- Excellent attention to detail and organizational skills.
- Ability to handle confidential and sensitive information.
Preferred Qualifications:
- Experience in dispute resolution, customer service, or a related field.
- Knowledge of ocean trade processes and procedures.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluency in multiple languages (English, Spanish, Mandarin, etc.).
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The opportunity to work with a global leader in the ocean trade industry.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for dispute resolution, we encourage you to apply for this exciting opportunity.
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