Dispute Resolution Specialist

4 weeks ago


Navi Mumbai, Maharashtra, India Maersk Full time

As a Dispute Resolution Specialist at Maersk, you will play a crucial role in managing processes as per global Disputes SOP. Your primary responsibility will be to help the team build efficiency by sharing knowledge, best practices, and eliminating waste steps in the process.

Key responsibilities include:

  • Analysis of disputes received, understanding the root cause, and helping to fix the same in the upstream process
  • Looking up all upstream processes to fetch data and understand the history of the said shipment
  • Decision-making on accepting, clarifying, or rejecting cases
  • Communicating with customers and stakeholders
  • Recording complete root cause on reason or dispute

Required skills include:

  • Good communication skills and ability to use positive language
  • Good comprehension and written communication
  • Customer focus and owning the customer
  • Attitude to go across defined job boundaries for customer resolution
  • Winning for customer – high achievement orientation
  • Driven to ensure closure
  • Superior stakeholder management

Problem-solving skills are also essential, including:

  • Own the issue
  • Detailed and result-oriented
  • Low tolerance to delays
  • Problem-solving, analytical, and data skills
  • Data-backed decision-making

Additionally, you will need to have:

  • Professional standard in grammar and thought articulation
  • Good comprehension and written communication
  • Good communication skills
  • Ability to use positive language

Shift timings are rotational, with shifts from 9am to 6pm or 12pm to 10pm.

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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