Customer Service Representative
5 months ago
**Responsibilities(CONDIDATE SHOULD KNOW TWO LANGUAGES ENGLISH PLUS HINDIWE ONLY CONSIDER THEM)**
- Manage customer conversations across all our support channels (in-store, online, and via phone)
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
- Proactively take steps to enhance the customer experience
- Share relevant customer feedback to help us improve our offerings
- Evaluate our customer support processes, devise improvements, measure results, and iterate
- Report on key customer service metrics and identify noteworthy trends
**Required skills and qualifications**
- Strong written and verbal communication skills
- Friendly and empathetic demeanor
- Exceptional problem-solving ability, backed by good judgment
- Ability to respond to customer questions using social media
- Ability to collaborate across departments and teams
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹23,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Quarterly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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