Customer Service Representative
2 months ago
**About Us**:
At Yogakulam Academy, we are dedicated to empowering individuals through the transformative practice of yoga. Our mission is to provide top-quality training and resources that inspire wellness, balance, and personal growth. We are looking for a passionate and skilled Customer Support Representative to join our team and help us deliver exceptional experiences to our international clientele.
**Role Overview**:
**Key Responsibilities**:
- Lead Management: Handle and nurture leads generated from social media platforms, ensuring timely follow-up and engagement.
- Customer Support: Provide professional and responsive customer support through various channels (voice and non-voice), addressing inquiries, concerns, and requests.
- Communication: Communicate effectively with international customers, utilizing solid English language skills (both spoken and written) to ensure clear understanding and assistance.
- Problem Solving: Quickly identify customer needs and provide appropriate solutions, escalating issues when necessary.
- Feedback Collection: Gather customer feedback to help improve our services and support processes.
- Collaboration: Work closely with the marketing and training teams to align on customer needs and service offerings.
Qualifications:
- Proven experience in customer support or a related field, preferably in an international environment.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with yoga or wellness industries is a plus but not required.
**What We Offer**:
- Competitive salary and benefits package.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- The chance to be part of a mission-driven organization dedicated to wellness and personal growth.
Pay: ₹144,000.00 - ₹240,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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