Customer Service Representative
6 months ago
**Job Title**: Customer Care Representative
**Job Overview**: As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our products or services. You will handle inquiries, troubleshoot problems, and provide information to ensure customer satisfaction.
**Key Responsibilities**:
- **Problem Resolution**: Investigate and resolve customer issues and complaints effectively and in a timely manner.
- **Product Knowledge**: Develop a deep understanding of our products or services to provide accurate information and recommendations to customers.
- **Order Processing**: Assist customers with placing orders, tracking shipments, processing returns, and cancellations.
- **Documentation**: Maintain detailed records of customer interactions and transactions.
- **Feedback Collection**: Gather customer feedback and escalate issues to the appropriate departments for further investigation if needed.
- **Customer Education**: Educate customers on how to use our products or services effectively.
- **Quality Assurance**: Ensure service levels and customer satisfaction targets are met or exceeded.
**Skills and Qualifications**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and courteous under pressure.
- Patience and empathy when dealing with customers.
- Ability to work well in a team environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
**Education and Experience**:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Prior experience in customer service, retail, or a related field preferred.
- Familiarity with industry-specific products or services is advantageous.
**Work Environment**:
- Typically office-based, though remote work options may be available.
- Regular working hours with occasional evenings, weekends, or holidays based on business needs.
- Fast-paced and dynamic environment requiring multitasking and flexibility.
**Benefits**:
- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
-
Customer Service Representative
7 months ago
Bengaluru, India Quick customer electronic service Full timeCustomer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...
-
Customer Service Executive
6 months ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
Customer Service Representative
7 months ago
Bengaluru, Karnataka, India North Star Academy Full time**Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time**Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...
-
Customer Service Representative
3 weeks ago
Bengaluru, Karnataka, India TE Connectivity Full timeTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Representative
1 month ago
Bengaluru, Karnataka, India TE Connectivity Full timeTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Representative
3 months ago
Bengaluru, Karnataka, India Protyze - A brand of Alphacentric Healthcare Full time**Role Description** This is a full-time on-site role for a Customer Support Representative in Bengaluru. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, effective communication, and troubleshooting customer issues on a day-to-day basis. **Qualifications** - Customer Support and...
-
Customer Service Manager
1 month ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeJob Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India Right Track Corporate service Full timeGreat Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...
-
Customer Service Representative
6 days ago
Bengaluru, Karnataka, India ONE POINT ONE SOLUTION Full timeCustomer service Representative Male/Female Eligible Age criteria 19 to 35 Languages known English+Any Regional Language Salary Take home 18,000 to 20,000 Other locations are eligible customer support executive White field Belundur silkboard **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India easyhire Full timewe need customer care representatives. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹26,000.00 per month Schedule: - Morning shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) - Hindi...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India Reqx Technologies Pvt. Ltd Full timeJob Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who...
-
Customer Service Representative
1 month ago
Bengaluru, Karnataka, India Talent X International Full time**Job Role - **Customer Service Representative **Location - **Bangalore **Working Days - **6 Days **Skills & Experience Needed -** **- **Goodcommunication **- **Minimum 1 Year of experience in customer support or customer service **- **Proficiency in using CRM software and office tools **Responsibilities - ** - Handle inbound/outbound calls...
-
Customer Service Representative/ Telecaller
6 months ago
Bengaluru, Karnataka, India Stalwarts Servicios Full time**JD OF CUSTOMER SERVICE REPRESENTATIVE/ TELE CALLER** Customer Service Representative Job Responsibilities: - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. -...
-
Customer Service Representative
7 months ago
Bengaluru, Karnataka, India SI PLACEMENTS INTERNATIONAL Full timeJob Title: Customer Service Representative (Night Shift)* *Location:* Bangalore (NAPs) *Salary:* ₹16,800 in hand for fresher *Shift:* Night Shift *Week Off:* Saturday & Sunday *Responsibilities:* - Provide prompt and accurate information to customers' questions and concerns - Assist customers with order placement, product inquiries, and issue...
-
Customer Service Representative
2 months ago
Madiwala, Bengaluru, Karnataka, India Shopigo.Qa Full timeCustomer Service Representatives Are you a fresher looking to kickstart your career in customer service? We want you to join our team! Position: Customer Service Representative Location: Bangalore Shift: Day & Night shifts Key Responsibilities: - Assist customers with inquiries and provide solutions. - Handle customer interactions via phone or chat. -...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India Hiring Coach Full timeCustomer Support Representative Location: Bengaluru **Job Description**: We are seeking dynamic individuals to join our customer support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a seamless experience. This role requires excellent communication...
-
Customer Service Representative
3 months ago
Bengaluru, Karnataka, India Wingslide Technologies Private Limited Full time**Job Title**: Customer Service Representative **Company**: Wingslide Technologies Private Limited **Location**: Banashankari, Bengaluru/Bangalore **Job Type**: Full Time | Day Shift | Work from Office **Responsibilities**: - Handle inbound customer inquiries via voice and chat. - Provide accurate information and resolve customer issues effectively. -...
-
Customer Service Representative
6 months ago
Bengaluru, Karnataka, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Service Representative
6 months ago
Marathahalli, Bengaluru, Karnataka, India VictaMan Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...