Customer Service Representative

3 days ago

Bengaluru Karnataka, India VictaMan Full time

**Job Title**: Customer Care Representative

**Job Overview**: As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our products or services. You will handle inquiries, troubleshoot problems, and provide information to ensure customer satisfaction.

**Key Responsibilities**:

- **Problem Resolution**: Investigate and resolve customer issues and complaints effectively and in a timely manner.
- **Product Knowledge**: Develop a deep understanding of our products or services to provide accurate information and recommendations to customers.
- **Order Processing**: Assist customers with placing orders, tracking shipments, processing returns, and cancellations.
- **Documentation**: Maintain detailed records of customer interactions and transactions.
- **Feedback Collection**: Gather customer feedback and escalate issues to the appropriate departments for further investigation if needed.
- **Customer Education**: Educate customers on how to use our products or services effectively.
- **Quality Assurance**: Ensure service levels and customer satisfaction targets are met or exceeded.

**Skills and Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and courteous under pressure.
- Patience and empathy when dealing with customers.
- Ability to work well in a team environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.

**Education and Experience**:

- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Prior experience in customer service, retail, or a related field preferred.
- Familiarity with industry-specific products or services is advantageous.

**Work Environment**:

- Typically office-based, though remote work options may be available.
- Regular working hours with occasional evenings, weekends, or holidays based on business needs.
- Fast-paced and dynamic environment requiring multitasking and flexibility.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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