Customer Service Representative
5 months ago
**Company: NorthStar Academy**
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
**About Us**:
NorthStar Academy is a leading provider of high-quality accounts and finance programs designed to help learners achieve their educational and professional goals. We offer a variety of engaging and effective courses taught by industry experts.
**Responsibilities**:
- Provide information about products, services, and policies to customers, addressing any questions or concerns they may have.
- Troubleshoot technical problems and escalate complex issues to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction.
- Collaborate with other departments, such as Sales and Operations, to ensure seamless customer experiences.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
**Requirements**:
- Graduate ( any discipline ).
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
Schedule:
- Day shift
Work Location: In person
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