International Customer Support Executive

2 months ago

Noida Uttar Pradesh, India Provana India Private Limited Full time

*Job Description: International Customer Support Executive*

*Position:* International Customer Support Executive

*Location:* [NOIDA-Sec 63]

*Department:* Customer Service

*Reporting to:* Customer Support Manager

*Job Overview:*

## *Key Responsibilities:*

1. *Customer Support:*
- Provide clear, accurate, and timely information to customers regarding product or service inquiries.
- Resolve product/service issues, complaints, and concerns effectively and efficiently.
- Escalate complex or unresolved issues to the appropriate departments or management when necessary.

2. *Communication:*
- Maintain a professional, empathetic, and customer-focused tone during all interactions.
- Understand and respect cultural differences, adapting communication style accordingly.
- Ensure clear and concise communication with non-native English speakers.

3. *Problem Resolution:*
- Troubleshoot and resolve customer issues by identifying the root cause and providing solutions.
- Document all customer interactions, actions taken, and resolutions in the CRM system.
- Follow up with customers to ensure complete satisfaction with the resolution.

4. *Product Knowledge:*
- Stay up-to-date with the company’s products, services, and policies.
- Provide accurate information to customers about product features, pricing, and technical support.

5. *Team Collaboration:*
- Work closely with other departments, such as Sales, Technical Support, and Logistics, to resolve customer concerns.
- Participate in team meetings to discuss trends, challenges, and best practices.

6. *Reporting & Feedback:*
- Generate reports on customer feedback, common issues, and satisfaction levels.
- Provide actionable insights to management for improving the customer support experience.

7. *Compliance:*
- Adhere to company policies, procedures, and standards regarding data security, privacy, and customer service protocols.
- Follow all guidelines for international customer interaction as per legal requirements.

## *Skills and Qualifications:*
- *Education:* Bachelor’s degree in any field (preferred) or equivalent work experience.
- *Experience:* 1-3 years of experience in customer service, preferably in an international setting.
- *Languages:* Fluency in English is mandatory. Additional languages (such as Spanish, French, German, or others) are an advantage.
- *Technical Skills:*
- Proficiency with CRM software and Microsoft Office Suite.
- Basic understanding of e-commerce or technical support (preferred).
- *Soft Skills:*
- Strong problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a diverse and fast-paced environment.
- Cultural sensitivity and awareness.
- Ability to multitask and prioritize tasks effectively.

## *Working Conditions:*
- Flexibility to work in shifts (if required) to support customers across different time zones.
- Ability to handle stress and work under pressure during peak times or escalated issues.

## *Benefits:*
- Competitive salary and performance-based incentives.
- Health insurance and retirement plans.
- Training and development programs.
- Opportunities for career growth within the company.

(POC) -Jaspreet Singh

Whatsapp no. - 8447782891

**Job Types**: Full-time, Permanent

Pay: ₹25,143.81 - ₹37,221.38 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift
- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8447782891

  • Customer Care Executive

    5 months ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support

    4 weeks ago

    Noida, Uttar Pradesh, India MyOperator Full time

    **Title**: Customer Support Intern We are looking for a passionate, self-motivated, and ambitious Customer Support Intern with strong communication skills and confidence. This 3-month internship offers an excellent opportunity to learn the fundamentals of customer support. Interns demonstrating outstanding performance may be considered for a full-time...

  • International Customer Support Executive

    2 months ago

    Ghaziabad, Uttar Pradesh, India Hirementum Full time

    Job Title: International Customer Support Executive Location: East Delhi, South Delhi, Ghaziabad, Noida Company: Nifar IT services pvt. Ltd. **Job Description**: Key Responsibilities: Resolve customer issues efficiently and professionally. Provide product/service information and troubleshooting support. Minimum 6 months of experience in international...

  • Customer Support Executive

    5 months ago

    Noida, Uttar Pradesh, India Testbook.com Full time

    **About Testbook**: Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space,...

  • Customer Support Executive

    1 month ago

    Noida, Uttar Pradesh, India Recrudo Labs Full time

    Prerequisite requirement: - International Experience in Voice, BPO, Technical support - Customer support skills - Technical support and Service Knowledge Eligibility Criteria: - Min 7 months experience Required (INTERNATIONAL ONLY) - Grad/UG both are eligible - Excellent Communications skills required in English language - Looking for only immediate...

  • Customer Support Executive

    1 month ago

    Noida, Uttar Pradesh, India Recrudo Labs Full time

    Prerequisite requirement: - International Experience in Voice, BPO, Technical support - Customer support skills - Technical support and Service Knowledge Eligibility Criteria: - Min 7 months experience Required (INTERNATIONAL ONLY) - Grad/UG both are eligible - Excellent Communications skills required in English language - Looking for only immediate...

  • Customer Support Executive

    1 month ago

    Noida, Uttar Pradesh, India Recrudo Labs Full time

    Prerequisite requirement: - International Experience in Voice, BPO, Technical support - Customer support skills - Technical support and Service Knowledge Eligibility Criteria: - Min 7 months experience Required (INTERNATIONAL ONLY) - Grad/UG both are eligible - Excellent Communications skills required in English language - Looking for only immediate...

  • Customer Support Executive

    2 months ago

    Noida, Uttar Pradesh, India INTINERI INFOSOL PVT LTD Full time

    Experience: 6 month to 1 Year Location: Noida NP: 15 Days **Salary**: 40k **Required Skills**: - Provide accurate, valid, and complete information to customers in a timely manner. - Resolve product or service issues by understanding the customer’s problem, determining the cause, and providing the best solution. - Maintain a high level of...

  • Us Customer Support Executive

    2 months ago

    Noida, Uttar Pradesh, India Hirementum Full time

    An international customer support executive's responsibilities include: - Customer support: Handling customer calls and resolving issues - Customer information: Providing product information and answering questions about warranties or terms of sale - Customer records: Filing customer records, including contact information, purchases, and billings - Customer...

  • Customer Support Executive

    2 months ago

    Noida, Uttar Pradesh, India CbayExpress Technologies Private Limited Full time

    Job Description: Job Title: Customer Support Executive Location: Noida (On-site) Shifts - 12PM - 9PM Salary - 30-40K per month 5 days working Job Responsibilities - Provide accurate information about products/services. - Troubleshoot and resolve customer issues effectively, escalating complex problems as necessary. - Collaborate with internal teams to...

  • International Sales Executive

    2 months ago

    Noida, Uttar Pradesh, India Talent X International Full time

    **Job Role**: International Sales Executive **Location**:Noida **Salary**:20,000 - 35,000 + ₹3,000 Travel Allowance + Huge incentives **Experience**:Minimum 1 year in International Sales (US Sales preferred) **Working Days**:(5 Days Working, rotational week offs) **Shift - **US Shift **Age Limit**:upto 28 Yrs We are seeking International Sales...

  • Customer Support Executive

    5 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    2 months ago

    Noida, Uttar Pradesh, India CbayExpress Technologies Private Limited Full time

    **Job Title**: Customer Support Executive **Location**: Noida (On-site) **Shifts**: - 12noon-9pm 5 days working **Job Responsibilities-** - Provide accurate information about products/services. - Troubleshoot and resolve customer issues effectively, escalating complex problems as necessary. - Collaborate with internal teams to address customer needs and...

  • Customer Support Executive

    5 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...

  • Customer Support Executive

    1 month ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Sector-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    2 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • International Customer Support Executive

    5 months ago

    Noida, Uttar Pradesh, India nexus consulting solutions Full time

    Roles and Responsibilities: **In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) **Experience resolving customer issues, billing, and/or handling product Q&A. **Interest in learning new technologies. **Experience promoting and/or selling products and...

  • International Customer Service Executive

    5 months ago

    Noida, Uttar Pradesh, India onlineinfatuation Full time

    **Profile**:International Customer Service Executive **Salary**: Up to 36k **Location**: Noida Sec 63 **Shift**: US/Night Shift **Process**: US Process **Job Type**: Full Time (on site) Min 1 years' experience. **Requirements**: - **Issue Resolution**: Address customer concerns efficiently and effectively, striving for first-contact resolution...

  • International Customer Support Executive

    5 months ago

    Noida, Uttar Pradesh, India Nexus Consulting Solutions Full time

    Roles and Responsibilities: Resolving device issues using troubleshooting techniques and providing clear and concise information. Reviewing account information and answering questions about billing or services. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and...

  • International Customer Support Executive

    1 month ago

    noida, India Recrudo Labs Full time

    Overview:The role of an International Customer Support Executive is crucial to our organization as it directly impacts our global business operations. This position plays a key role in providing exceptional customer service to our international client base ensuring their satisfaction and loyalty.Key Responsibilities:Handle customer inquiries and issues via...