International Customer Support Executive

2 months ago

Noida Uttar Pradesh, India Provana India Private Limited Full time

*Job Description: International Customer Support Executive*

*Position:* International Customer Support Executive

*Location:* [NOIDA-Sec 63]

*Department:* Customer Service

*Reporting to:* Customer Support Manager

*Job Overview:*

## *Key Responsibilities:*

1. *Customer Support:*
- Provide clear, accurate, and timely information to customers regarding product or service inquiries.
- Resolve product/service issues, complaints, and concerns effectively and efficiently.
- Escalate complex or unresolved issues to the appropriate departments or management when necessary.

2. *Communication:*
- Maintain a professional, empathetic, and customer-focused tone during all interactions.
- Understand and respect cultural differences, adapting communication style accordingly.
- Ensure clear and concise communication with non-native English speakers.

3. *Problem Resolution:*
- Troubleshoot and resolve customer issues by identifying the root cause and providing solutions.
- Document all customer interactions, actions taken, and resolutions in the CRM system.
- Follow up with customers to ensure complete satisfaction with the resolution.

4. *Product Knowledge:*
- Stay up-to-date with the company’s products, services, and policies.
- Provide accurate information to customers about product features, pricing, and technical support.

5. *Team Collaboration:*
- Work closely with other departments, such as Sales, Technical Support, and Logistics, to resolve customer concerns.
- Participate in team meetings to discuss trends, challenges, and best practices.

6. *Reporting & Feedback:*
- Generate reports on customer feedback, common issues, and satisfaction levels.
- Provide actionable insights to management for improving the customer support experience.

7. *Compliance:*
- Adhere to company policies, procedures, and standards regarding data security, privacy, and customer service protocols.
- Follow all guidelines for international customer interaction as per legal requirements.

## *Skills and Qualifications:*
- *Education:* Bachelor’s degree in any field (preferred) or equivalent work experience.
- *Experience:* 1-3 years of experience in customer service, preferably in an international setting.
- *Languages:* Fluency in English is mandatory. Additional languages (such as Spanish, French, German, or others) are an advantage.
- *Technical Skills:*
- Proficiency with CRM software and Microsoft Office Suite.
- Basic understanding of e-commerce or technical support (preferred).
- *Soft Skills:*
- Strong problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a diverse and fast-paced environment.
- Cultural sensitivity and awareness.
- Ability to multitask and prioritize tasks effectively.

## *Working Conditions:*
- Flexibility to work in shifts (if required) to support customers across different time zones.
- Ability to handle stress and work under pressure during peak times or escalated issues.

## *Benefits:*
- Competitive salary and performance-based incentives.
- Health insurance and retirement plans.
- Training and development programs.
- Opportunities for career growth within the company.

(POC) -Jaspreet Singh

Whatsapp no. - 8447782891

**Job Types**: Full-time, Permanent

Pay: ₹25,143.81 - ₹37,221.38 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift
- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8447782891

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