International Customer Support Executive

3 months ago


Noida Uttar Pradesh, India Nexus Consulting Solutions Full time

Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.

Reviewing account information and answering questions about billing or services.

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges, Service charges, and taxes)

Experience resolving customer issues, billing, and/or handling product Q&A.

Interest in learning new technologies.

Experience promoting and/or selling products and services.

Demonstrated communication skills.

The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Cab Facility both ways [ Pick up and drop within Transport radius]

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Calling: 1 year (preferred)
- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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