Us Customer Support Executive
2 months ago
An international customer support executive's responsibilities include:
- Customer support: Handling customer calls and resolving issues
- Customer information: Providing product information and answering questions about warranties or terms of sale
- Customer records: Filing customer records, including contact information, purchases, and billings
- Customer feedback: Conducting surveys and writing reports based on customer feedback
- Customer satisfaction: Managing customer expectations and ensuring customer satisfaction
- Customer service standards: Establishing standards and protocols to promote customer satisfaction
- Customer service team: Supervising customer service representatives and ensuring they are adequately trained
Customer support executives should have interpersonal skills such as empathy, active listening, patience, responsibility, dependability, and leadership.
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹45,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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