Call Auditor/quality Assurance

5 months ago


Noida Uttar Pradesh, India Khan Global Studies pvt ltd Full time

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and operational efficiency.

**Key Responsibilities**:
1. **Call Monitoring and Evaluation**: - Listen to and review recorded phone calls to assess compliance with company policies, procedures, and quality standards. - Evaluate the accuracy, tone, and professionalism of customer service representatives. - Score calls based on established criteria and provide constructive feedback.

2. **Quality Assurance**: - Identify training needs and opportunities for improving customer service techniques and processes. - Ensure all interactions adhere to regulatory and company-specific guidelines. - Maintain a comprehensive understanding of products, services, and systems used by customer service teams.

3. **Reporting and Analysis**: - Prepare detailed reports on call quality findings and trends. - Analyze call data to identify recurring issues and areas for improvement. - Provide actionable insights and recommendations to management for enhancing customer service performance.

4. **Training and Development**: - Collaborate with training teams to develop and update training materials based on audit findings. - Assist in training sessions for new hires and ongoing development of customer service representatives.

5. **Compliance and Standards**: - Stay updated with industry standards and regulatory requirements affecting customer service interactions. - Ensure compliance with data protection and privacy laws during call monitoring and evaluation processes.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Communications, or a related field preferred.
**Experience**: Previous experience in a call center environment, customer service, or quality assurance role is highly desirable.
**Skills**: - Excellent listening and analytical skills. - Strong attention to detail and ability to provide constructive feedback. - Proficiency in using call monitoring systems and related software. - Good communication and interpersonal skills. - Ability to work independently and as part of a team.

Pay: From ₹10,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote



  • Noida, Uttar Pradesh, India Zia Solutions Full time

    About the Role:This exciting opportunity is for a Quality Assurance Auditor to join our Zia Solutions team in Noida, supporting US Sales Voice Process operations.Responsibilities:Validate and tag dataProvide ad hoc support in quality processesEnsure accurate and timely task completionCollaborate with team auditors and report to Quality ManagerFollow SOPs for...

  • Call Quality Auditor

    5 months ago


    Noida, India QueueBuster Full time

    **Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

  • Quality Auditor

    1 month ago


    Noida, Uttar Pradesh, India Livekeeping Technologies Pvt Ltd Full time

    **Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

  • Quality Auditor

    2 months ago


    Noida, Uttar Pradesh, India IDAMTAT TECHNOLOGIES & SERVICES LLP Full time

    **Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...


  • Noida, Uttar Pradesh, India R1 RCM Full time

    Job Role: Quality Assurance Specialist - Process AuditorResponsibilities:As a Quality Assurance Specialist - Process Auditor at R1 RCM, you will be responsible for auditing and evaluating web and voice transactions to ensure they are error-free and compliant with our processes.Key Responsibilities:Audit and evaluate web and voice transactions to ensure...


  • Noida, India Zia Solutions Full time

    Job description :-Position: QA Auditor - US Sales Voice ProcessLocation: Noidawork from officeCTC: Up to 6 LPA + IncentivesShift Timing: 7:00 pm to 4:00 am IST (US Shift)Both side cab facility + 1 time meal providedRequirements:Minimum 2 years of experience in QA for US sales/marketing campaignsUS sales voice process experienceKnowledge of Audits, Feedback,...


  • Noida, India ICCS Full time

    Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  : Graduate/Post graduate ...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Job Title: Quality Assurance SpecialistDescription:We are seeking a highly skilled Quality Assurance Specialist to join our team at Zia Solutions.The ideal candidate will have a minimum of 2 years of experience as a Quality Auditor in US sales or marketing campaigns.Proficiency in US sales voice processes and knowledge of audits, feedback, calibration,...

  • Call Centre Auditor

    1 month ago


    Noida, Uttar Pradesh, India Wrixty Services pvt Limited Full time

    Company name-Saber Tech Profile - Call Auditor Language-Excellent in english and hindi Location-Noida sec-16 Exp - minimum 2yr in bpo must Salary-Upto 35k in hand Age-no bar Interview-3 virtual... 1. will be Mtech test which will be walking Connect HR Raji - 70138 46485 Pay: Up to ₹35,000.00 per month **Benefits**: - Health insurance - Provident...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to support our US sales voice process. The successful candidate will have a minimum of 2 years of experience in QA for US sales/marketing campaigns and strong written and verbal English skills.Responsibilities:Support Operations Team: Collaborate with the...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Job Opportunity: We are seeking a highly skilled Quality Assurance Auditor to join our team at Zia Solutions.About the Role: As a Quality Assurance Auditor, you will be responsible for supporting our operations team with timely task reporting, validating and tagging data, and ensuring accurate and timely task completion.Responsibilities:Support operations...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Job Title: Quality Assurance SpecialistJob Summary:We are seeking an experienced Quality Assurance Specialist to join our team at Zia Solutions. The ideal candidate will have a strong background in quality auditing and a passion for ensuring exceptional customer experiences.Key Responsibilities:Support the operations team by providing timely and accurate...

  • Auditor/ Qc

    2 months ago


    Noida, Uttar Pradesh, India Info Edge Full time

    **About Info Edge** These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behaviour and continuously optimise...

  • Quality Auditor

    1 month ago


    Noida, Uttar Pradesh, India Wrixty Services pvt Limited Full time

    Monitor and evaluate call center interactions to assess the quality of service provided. Provide actionable feedback and coaching to call center agents to improve performance. Analyze call data and generate reports to track key performance metrics. Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Job Title: Call Quality AuditorKey Responsibilities:Support the operations team by providing timely task reporting and data validation for quality processes.Ensure accuracy and meet deadlines by collaborating with team members and following established standard operating procedures.Develop and implement effective solutions to process issues and improve...


  • Noida, India looper Development Services Private Limited Full time

    **Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...


  • Noida, India Looper Development Services Private Limited Full time

    Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...


  • Noida, India Looper Development Services Private Limited Full time

    Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

  • Quality Auditor

    5 months ago


    Noida Sector 62, Noida, Uttar Pradesh, India Radiate E Services Pvt Ltd Full time

    Hi, **Job Description: Quality Analyst** **Position Overview**: As a Quality Analyst, you will play a crucial role in ensuring that our products and services meet the highest standards of quality and reliability. You will be responsible for monitoring and evaluating the quality of processes, products, and services through various testing methodologies and...


  • Lucknow, Uttar Pradesh, India Chopra Retec Rubber Products Limited Full time

    1. B-tech mechanical Knowledge of Quality Management Systems and Documentation, experience 3-4 years 2. Diploma mechanical Knowledge of quality activities in any industry, experience 2-3 years. Key Skills ISO 9001 and IATF 16949 management systems Engineering background. Error Proofing Role Responsibilities Promoting and implementing quality and...