Call Auditor/quality Assurance

The Quality Call Auditor is responsible for evaluating and auditing customer service calls to ensure adherence to company standards, regulatory requirements, and best practices. The role focuses on identifying areas of improvement and providing feedback to enhance the overall customer experience. The Quality Call Auditor will work closely with call center...

The Quality Call Auditor is responsible for evaluating and auditing customer service calls to ensure adherence to company standards, regulatory requirements, and best practices. The role focuses on identifying areas of improvement and providing feedback to enhance the overall customer experience. The Quality Call Auditor will work closely with call center...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

**Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

**Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...

Job description :-Position: QA Auditor - US Sales Voice ProcessLocation: Noidawork from officeCTC: Up to 6 LPA + IncentivesShift Timing: 7:00 pm to 4:00 am IST (US Shift)Both side cab facility + 1 time meal providedRequirements:Minimum 2 years of experience in QA for US sales/marketing campaignsUS sales voice process experienceKnowledge of Audits, Feedback,...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  : Graduate/Post graduate ...

Company name-Saber Tech Profile - Call Auditor Language-Excellent in english and hindi Location-Noida sec-16 Exp - minimum 2yr in bpo must Salary-Upto 35k in hand Age-no bar Interview-3 virtual... 1. will be Mtech test which will be walking Connect HR Raji - 70138 46485 Pay: Up to ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

**Job Description: Psychologist Auditor - Quality Control** **About Visit**: Visit App is a 360° integrated, full-stack, and highly engaging Health Benefits Platform that holistically covers preventive to curative care, including: - Daily Health Goals Management & Wellness (Step Tracking, Sleep Tracking, Calorie Counter, Risk Profiling, etc.),...

**About Info Edge** These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behaviour and continuously optimise...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Monitor and evaluate call center interactions to assess the quality of service provided. Provide actionable feedback and coaching to call center agents to improve performance. Analyze call data and generate reports to track key performance metrics. Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

We are looking for a detail-oriented quality assurance specialist to be in charge of all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. To be...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

1. B-tech mechanical Knowledge of Quality Management Systems and Documentation, experience 3-4 years 2. Diploma mechanical Knowledge of quality activities in any industry, experience 2-3 years. Key Skills ISO 9001 and IATF 16949 management systems Engineering background. Error Proofing Role Responsibilities Promoting and implementing quality and...

The Quality and Audit Specialist is responsible for evaluating and improving the quality of products, services, and processes within the organization. This role involves performing audits, identifying areas for improvement, ensuring compliance with industry standards and regulations, and implementing corrective actions to maintain and enhance quality...

Job Title: Call Quality Auditor-Contact Centre ( US Sales voice process)Responsibilities:Support operations team with timely task reportingValidate and data tagging for quality processesEnsure accuracy and meet deadlinesCollaborate with team membersReport to Quality Manager dailyFollow SOP for data taggingDemonstrate effective communication skillsUnderstand...

At Zia Solutions, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. This is an exciting opportunity for individuals who possess strong analytical and communication skills.About the RoleWe are looking for a detail-oriented professional with experience in quality assurance to support our operations team. The ideal candidate...