Call Quality Auditor

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Roles and Responsibilities: Checking on the quality of calls of the agents Checking of the quality of emails and chats Document and report the feedback Quality Audit. Willing to work in night shift (24*7) Experience  : 2- 4 years CTC  : 1.2 LPA - 3 LPA Number of Openings : 6 Location : Noida Qualification  : Graduate/Post graduate ...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

**Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

About the Role:This exciting opportunity is for a Quality Assurance Auditor to join our Zia Solutions team in Noida, supporting US Sales Voice Process operations.Responsibilities:Validate and tag dataProvide ad hoc support in quality processesEnsure accurate and timely task completionCollaborate with team auditors and report to Quality ManagerFollow SOPs for...

**Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Job description :-Position: QA Auditor - US Sales Voice ProcessLocation: Noidawork from officeCTC: Up to 6 LPA + IncentivesShift Timing: 7:00 pm to 4:00 am IST (US Shift)Both side cab facility + 1 time meal providedRequirements:Minimum 2 years of experience in QA for US sales/marketing campaignsUS sales voice process experienceKnowledge of Audits, Feedback,...

We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks with a high...

Job Title: Call Quality Auditor-Contact Centre ( US Sales voice process)Responsibilities:Support operations team with timely task reportingValidate and data tagging for quality processesEnsure accuracy and meet deadlinesCollaborate with team membersReport to Quality Manager dailyFollow SOP for data taggingDemonstrate effective communication skillsUnderstand...

Company name-Saber Tech Profile - Call Auditor Language-Excellent in english and hindi Location-Noida sec-16 Exp - minimum 2yr in bpo must Salary-Upto 35k in hand Age-no bar Interview-3 virtual... 1. will be Mtech test which will be walking Connect HR Raji - 70138 46485 Pay: Up to ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

Job Role: Quality Assurance Specialist - Process AuditorResponsibilities:As a Quality Assurance Specialist - Process Auditor at R1 RCM, you will be responsible for auditing and evaluating web and voice transactions to ensure they are error-free and compliant with our processes.Key Responsibilities:Audit and evaluate web and voice transactions to ensure...

**Roles & Responsibilities** - Developing and implementing quality control audit plans. - Identifying testing parameters for collection call. - Assigning team members to quality audits and overseeing their work. - Training employees on quality standards and procedures. - Ensuring that call comply with industry standards. - Documenting defects and...

Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Participates in Member listening programs to identify customer needs and expectations. - Provides actionable data to various internal...

Responsible for daily, weekly and monthly call audits in a timely manner and in full compliance with defined parameters. - Monitor calls to ensure Client and company standards are maintained. - Achieve daily processing targets. - Consistently monitor key performance parameters of the process and identify red flags. - Publishing Quality Audit reports...

Responsible for daily, weekly and monthly call audits in a timely manner and in full compliance with defined parameters. - Monitor calls to ensure Client and company standards are maintained. - Achieve daily processing targets. - Consistently monitor key performance parameters of the process and identify red flags. - Publishing Quality Audit reports...

**Primary Job Responsibilities** - Monitoring both Inbound & Outbound student interactions - Sharing feedback for the monitored interactions - Compile and share the weekly and monthly reports in the prescribed format - Perform other tasks as assigned **Specific Knowledge & Skills** - Graduate in any discipline - Minimum 1 year experience - Excellent verbal,...