Quality Auditor
7 months ago
Responsible for daily, weekly and monthly call audits in a timely manner and
in full compliance with defined parameters.
- Monitor calls to ensure Client and company standards are maintained.
- Achieve daily processing targets.
- Consistently monitor key performance parameters of the process and identify
red flags.
- Publishing Quality Audit reports (Daily/Weekly/Monthly)
- Sharing Feedback with respective agents
- Identifying best calls and fatal calls for future reference / training
- Analysing the week on week improvement with respect to feedback shared
monitored and recorded
- Identifying the area of improvement from different teams and preparing daily
reports.
- Coordinating with respective team leads for suggestive measures
implementation.
**Job Types**: Full-time, Permanent
**Salary**: From ₹200,000.00 per year
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your 10th percentage?
- What is your 12th percentage?
- What is your graduation percentage?
- What is your notice period?
- What is your current CTC?
- What is your Expected CTC?
- Are you ready to work from Office(Noida Sector -135)
- Do you know Tamil or Telugu Language?
**Experience**:
- total work: 2 years (required)
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