Quality Auditor

7 months ago


Noida, India Live Keeping Full time

Responsible for daily, weekly and monthly call audits in a timely manner and

in full compliance with defined parameters.
- Monitor calls to ensure Client and company standards are maintained.
- Achieve daily processing targets.
- Consistently monitor key performance parameters of the process and identify

red flags.
- Publishing Quality Audit reports (Daily/Weekly/Monthly)
- Sharing Feedback with respective agents
- Identifying best calls and fatal calls for future reference / training
- Analysing the week on week improvement with respect to feedback shared

monitored and recorded
- Identifying the area of improvement from different teams and preparing daily

reports.
- Coordinating with respective team leads for suggestive measures

implementation.

**Job Types**: Full-time, Permanent

**Salary**: From ₹200,000.00 per year

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your 10th percentage?
- What is your 12th percentage?
- What is your graduation percentage?
- What is your notice period?
- What is your current CTC?
- What is your Expected CTC?
- Are you ready to work from Office(Noida Sector -135)
- Do you know Tamil or Telugu Language?

**Experience**:

- total work: 2 years (required)



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