Quality Auditor
3 months ago
**Position Description**:
The Quality Auditor will be responsible for conducting audits, ensuring that company
processes, products, and services meet both internal and external quality standards. They
will work closely with team members to identify areas of improvement, ensure compliance
with established quality parameters, and help enhance overall efficiency.
Requirement:
- Responsible for daily, weekly and monthly call audits in a timely manner and
in full compliance with defined parameters.
- 1-3 years of experience in a quality auditing role or similar.
- Must be knowing Tamil, Kannada & Malayalam languages.
- Monitor calls to ensure Client and company standards are maintained.
- Achieve daily processing targets.
- Consistently monitor key performance parameters of the process and identify
red flags.
- Publishing Quality Audit reports (Daily/Weekly/Monthly)
- Sharing Feedback with respective agents
- Identifying best calls and fatal calls for future reference / training
- Analyzing the week on week improvement with respect to feedback shared
monitored and recorded
- Identifying the area of improvement from different teams and preparing daily
reports.
- Coordinating with respective team leads for suggestive measures
Implementation.
Pay: ₹11,577.84 - ₹41,792.19 per month
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Total Experience?
- 10th%?
- 12th%?
- Graduation%?
- Notice Period?
- Current CTC?
**Language**:
- Malayalam (required)
- Tamil (required)
- Kannada (required)
Work Location: In person
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