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Quality Assurance Auditor
2 months ago
Job description :-Position: QA Auditor - US Sales Voice Process
Location: Noida
work from office
CTC: Up to 6 LPA + Incentives
Shift Timing: 7:00 pm to 4:00 am IST (US Shift)
Both side cab facility + 1 time meal provided
Requirements:
Minimum 2 years of experience in QA for US sales/marketing campaigns
US sales voice process experience
Knowledge of Audits, Feedback, Calibration, Briefing Session, and Dip Check
Proficient in MS Office, Google sheets, etc.
Strong written and verbal English skills
Immediate work-from-home availability
Comfortable with US shifts and office work
Responsibilities:
Support operations team with timely task reporting
Validate and tag data, provide ad hoc support in quality processes
Ensure accurate and timely task completion
Collaborate with team auditors and report to Quality Manager
Follow SOPs for data tagging
Demonstrate effective communication skills
Identify issues in call center processes and propose solutions