Call Quality Auditor

7 months ago


Noida, India Crewman solutions Pvt Ltd Full time

Job description
- Good Experience in Call Audit
- Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center.
- Strong knowledge of customer care processes and techniques.
- Should be a good Team Player.
- Should have ideas to improve the quality.

**Preferred industry: BPO**
- Roles and responsibilities:

- Randomly audit required number of calls on daily basis.
- Providing timely and accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.
- Monitor and analyses customer support trends
- Compile and analyses statistical data, including KPIs

Job Location-Noida Sec-63(WFO)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8851813993


  • Call Quality Auditor

    7 months ago


    Noida, India QueueBuster Full time

    **Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...


  • Noida, Uttar Pradesh, India Khan Global Studies pvt ltd Full time

    **Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...


  • Noida, India looper Development Services Private Limited Full time

    **Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...


  • Noida, India Looper Development Services Private Limited Full time

    Job description We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the tasks...

  • Quality Auditor

    3 months ago


    Noida, Uttar Pradesh, India Livekeeping Technologies Pvt Ltd Full time

    **Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

  • Quality Auditor

    4 months ago


    Noida, Uttar Pradesh, India IDAMTAT TECHNOLOGIES & SERVICES LLP Full time

    **Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...


  • Noida, India Looper Development Services Private Limited Full time

    **Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

  • Call Centre Auditor

    3 months ago


    Noida, Uttar Pradesh, India Wrixty Services pvt Limited Full time

    Company name-Saber Tech Profile - Call Auditor Language-Excellent in english and hindi Location-Noida sec-16 Exp - minimum 2yr in bpo must Salary-Upto 35k in hand Age-no bar Interview-3 virtual... 1. will be Mtech test which will be walking Connect HR Raji - 70138 46485 Pay: Up to ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

  • Sales Call Auditor

    7 months ago


    Noida, India IMTS INSTITUTE Full time

    Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Participates in Member listening programs to identify customer needs and expectations. - Provides actionable data to various internal...

  • Quality Auditor

    7 months ago


    Noida, India Live Keeping Full time

    Responsible for daily, weekly and monthly call audits in a timely manner and in full compliance with defined parameters. - Monitor calls to ensure Client and company standards are maintained. - Achieve daily processing targets. - Consistently monitor key performance parameters of the process and identify red flags. - Publishing Quality Audit reports...

  • Quality Auditor

    3 months ago


    Noida, Uttar Pradesh, India Wrixty Services pvt Limited Full time

    Monitor and evaluate call center interactions to assess the quality of service provided. Provide actionable feedback and coaching to call center agents to improve performance. Analyze call data and generate reports to track key performance metrics. Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

  • Call Center Executive

    7 months ago


    Noida, India Quality Zone Infotech Full time

    **Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...


  • Noida, India Quality Zone Infotech Full time

    **Call Center Representative Qualifications/Skills**: - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job Types**: Full-time, Part-time, Regular / Permanent,...

  • Psychologist Auditor

    4 weeks ago


    Noida, Uttar Pradesh, India VISIT Health Private Limited Full time

    **Job Description: Psychologist Auditor - Quality Control** **About Visit**: Visit App is a 360° integrated, full-stack, and highly engaging Health Benefits Platform that holistically covers preventive to curative care, including: - Daily Health Goals Management & Wellness (Step Tracking, Sleep Tracking, Calorie Counter, Risk Profiling, etc.),...

  • Senior auditor

    1 month ago


    Noida, India Rastogi Narain & Co. Chartered Accountants Full time

    "Company DescriptionArabella Consultants Pvt. Ltd. (ACPL)  is promoted by Finance, Assurance & Accounting Professionals to provide outsourced services to Corporates and Assurance & Accounting firms in the USA, UK, Canada, Australia and Other countries for their Accounting, Assurance, Payroll, and Taxation Compliance requirements on regular basis.​ The...

  • Senior Auditor

    1 month ago


    Noida, India Rastogi Narain & Co. Chartered Accountants Full time

    "Company DescriptionArabella Consultants Pvt. Ltd. (ACPL)  is promoted by Finance, Assurance & Accounting Professionals to provide outsourced services to Corporates and Assurance & Accounting firms in the USA, UK, Canada, Australia and Other countries for their Accounting, Assurance, Payroll, and Taxation Compliance requirements on regular basis.​ The...

  • Call Quality Assessor

    7 months ago


    Noida, India Uvertech solutions pvt ltd Full time

    Uvertecch Solutions Private Limited Office: - 2nd Floor, F-2, Sector-3 Behind HCL Building Near Sec-16 metro station. Company-Uvertecch Solutions Private Limited Gender-Both Education-12th Pass English-Good English Understanding Experience-Freshers Can Apply Working days - 6days working Shift-Day Shift Quality Assessor Department-Sales &...

  • Senior Auditor

    1 month ago


    Noida, India Rastogi Narain & Co. Chartered Accountants Full time

    " Company Description Arabella Consultants Pvt. Ltd. (ACPL) is promoted by Finance, Assurance & Accounting Professionals to provide outsourced services to Corporates and Assurance & Accounting firms in the USA, UK, Canada, Australia and Other countries for their Accounting, Assurance, Payroll, and Taxation Compliance requirements on regular basis. ​...

  • Senior Auditor

    1 month ago


    Noida, India Rastogi Narain & Co. Chartered Accountants Full time

    " Company Description Arabella Consultants Pvt. Ltd. (ACPL) is promoted by Finance, Assurance & Accounting Professionals to provide outsourced services to Corporates and Assurance & Accounting firms in the USA, UK, Canada, Australia and Other countries for their Accounting, Assurance, Payroll, and Taxation Compliance requirements on regular basis. ​...

  • Senior Auditor

    1 month ago


    Noida, India Rastogi Narain & Co. Chartered Accountants Full time

    " Company Description Arabella Consultants Pvt. Ltd. (ACPL)  is promoted by Finance, Assurance & Accounting Professionals to provide outsourced services to Corporates and Assurance & Accounting firms in the USA, UK, Canada, Australia and Other countries for their Accounting, Assurance, Payroll, and Taxation Compliance requirements on regular basis. ​ The...