Customer Empowerment Associate

2 months ago

Vidyavihar Mumbai Maharashtra, India Konnect Insights Full time

**COMPANY PROFILE**

Konnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management.

The platform unifies marketing, analytics and customer service so that multiple teams can collaborate for better brand building and customer experience.

Built on Big-Data technologies, Machine Learning and NLP / AI, Konnect Insights is the most preferred software by many top brands across various sectors such as Banking, Financial Services, Automobiles, Telecom, Aviation, QSR, Entertainment, IT, Pharma and many more. Some of the brands using Konnect Insights are Zee, Deloitte, Delhi Airport, Oppo, Club Mahindra, Income Tax Department, Volkswagen, McDonalds and many more. Konnect is also a widely used solution across digital marketing agencies.

To learn more please visit

**We are seeking a dedicated and proactive Customer Empowerment Associate to join our team. As a Customer Empowerment Associate, you will play a key role in ensuring customer satisfaction and empowerment through effective communication, support, and problem-solving.**
- Be good at using all social media platforms.
- Have excellent communication skills.
- Have basic idea of analytics
- Be a fast learner.
- Experience in Digital Marketing is a big plus. (SaaS Domain)
- Worked previously in client facing roles

**Role Requirements**
- Understanding of Digital Marketing SaaS Domain
- He /She will help in expansion of the existing accounts by reaching out to clients proactively also building rapport and maintaining health checks
- Actively scheduling meeting for Quarterly review / Monthly to which check the future road map
- Recommend best practices in Social Listening and analytics.
- Experience in using CRM tools, customer support platforms, and customer feedback mechanisms is a plus.
- Proactively identify opportunities to empower customers through education, resources, and best practices.

**Perks**
- Strong learning of Digital Marketing and Analytics.

**Working Days**: Monday to Friday

**Shift Timings**: 9AM - 6 PM / 10 AM - 7 PM

**Location**: Vidyavihar (Ghatkopar), Mumbai

**Salary**: ₹200,000.00 - ₹500,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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