Customer Service Representative
7 months ago
Job Title: Customer Care Service Representative
Location: Navi Mumbai and Thane
**Salary**: Up to 30,000 INR per month
**Job Description**:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Handle customer complaints and escalate to the appropriate department if necessary
- Maintain accurate records of customer interactions and transactions
- Work closely with other team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance goals set by the company
**Requirements**:
- Excellent communication skills in English and Hindi (additional languages are a plus)
- Previous experience in customer service or related field preferred
- Strong problem-solving skills and ability to think on your feet
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in MS Office and CRM software
**Job Types**: Full-time, Permanent
**Salary**: ₹10,647.78 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Airoli, Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- Airoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9619611089
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