Customer Delight Executive
4 weeks ago
Hello ladies, The Svaya is hiring
**Position: Customer Delight Executive**
- We are looking for a dynamic individual who can:_
- Manage our customer queries across channels and address them on a TAT basis
- Contribute ideas to solve customer problems to improve customer experience
- Listening to our customer's concerns, handling exchange/return-related requests, updating customers on their order or refund status
- Maintain and update customer documentation as needed
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Assist customers in making a purchase wherever necessary
- Actively listen to the concerns with a Solution Oriented approach
**Key Requirements**:
- 0 - 1 years of experience required in any Customer Support Process or Role
- Smart Freshers good with verbal and written communication skills can apply
- Active Listener
- Must be proficient in English & Hindi, other regional languages is a plus
- TAT-oriented approach
- Good working knowledge of Microsoft Excel or Microsoft Suite
- Excellent communication and interpersonal skills
- Good understanding of social media tools like Instagram, Whatsapp, facebook etc.
**Job Type**: Part-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
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