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Customer Service Executive-credit Card Inbound
3 weeks ago
**Role/ Job Title**: Customer Service Executive
- Credit Cards Inbound
**Business**: COO Functions
**Function/ Department**: 'Customer Experience
**Place of Work**: Customer Delight Center
**Roles & Responsibilities**:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
**Secondary Responsibilities**:
Drive all the initiatives in the Customer contact center
**Key Success Metrics**:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
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Customer Service Executive-credit Card Inbound
3 weeks ago
Noida, Uttar Pradesh, India IDFC FIRST Bank Full timeRole/ Job Title : Customer Service Executive - Credit Cards Inbound Function/ Department : Customer Experience Job Purpose : The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company **Roles & Responsibilities**: Maintaining Service...
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Noida, Uttar Pradesh, India IDFC FIRST Bank Full time**Role/ Job Title**: Customer Service Executive - Credit Cards Inbound Function/Department : 'Customer Experience Job Purpose : The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company. Roles and Responsibilities Maintaining Service...
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Customer Service Executive-credit Card Inbound
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Noida, Uttar Pradesh, India IDFC FIRST Bank Full time**Role/ Job Title**: Customer Service Executive - Credit Cards Inbound **Business**: COO Functions **Function/ Department**: 'Customer Experience **Place of Work**: Customer Delight Center **Roles & Responsibilities**: Maintaining Service Quality Maintaining Average Handling Time Maintaining First Contact Resolution Maintaining TAT for all customer...
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Noida, Uttar Pradesh, India IDFC FIRST Bank Full timeRole/ Job Title:Customer Service Executive Credit Cards InboundFunction/ Department:Customer ExperienceJob Purpose:The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the companyRoles & Responsibilities:Maintaining Service QualityMaintaining...
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Customer Service Executive-Credit Card Inbound
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Noida, India IDFC FIRST Bank Full timeRole/ Job Title : Customer Service Executive- Credit Cards Inbound Function/ Department : Customer Experience Job Purpose : The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company Roles & Responsibilities: Maintaining...
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Credit Card Specialist
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Team Leader Credit Card-Inbound
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Noida, India IDFC FIRST Bank Full timeRole/Job Title : Team Leader Credit Card-Inbound Function/ Department : Service Job Purpose : The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company Roles & Responsibilities: 'Team Management -- Team leaders are in charge...
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