Customer Service Executive-credit Card Inbound
3 hours ago
**Role/ Job Title**: Customer Service Executive
- Credit Cards Inbound
**Business**: COO Functions
**Function/ Department**: 'Customer Experience
**Place of Work**: Customer Delight Center
**Roles & Responsibilities**:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
**Secondary Responsibilities**:
Drive all the initiatives in the Customer contact center
**Key Success Metrics**:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
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Navi Mumbai, India IDFC FIRST Bank Full time**Role/ Job Title**: Customer Service Executive - Credit Cards Inbound **Business**: COO Functions **Function/ Department**: 'Customer Experience **Place of Work**: Customer Delight Center **Roles & Responsibilities**: 1. Maintaining Service Quality 2. Maintaining Average Handling Time 3. Maintaining First Contact Resolution 4. Maintaining TAT for all...
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Credit Cards-credit Cards Sales- Sales
3 hours ago
Navi Mumbai, Maharashtra, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Credit Cards-Credit Cards Sales - Sales Officer-Branch **Office Location**: Vashi Sector 28 Navi Mumbai (Branch) **Position description**: Credit Cards-Credit Cards Sales - Sales Officer - Branch **Primary Responsibilities**: - Credit card sales, VYMO calling and conversion on various databases,...
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Credit Card PAM Support Manager
9 hours ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time**About IDFC FIRST Bank**">We are a leading retail banking operations firm, dedicated to delivering high-quality services to our customers. Our team is responsible for managing the credit card post issuance process, ensuring timely and efficient payment processing.**Key Responsibilities:**Manage a team of credit card support operations staff to ensure smooth...
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Credit Card Sales Executive
4 days ago
Mumbai, India Citymoor Marketing Services Full timewe have vacancy for Credit Card sales - Indus land bank and HDFC Bank credit card - This will be Field work - Location will be given by company - salary will be 20,000 to 30,000 + Incentives - fresher can also apply - **ROLE AND RESPONSIBILITIES**: - have to approach the customer fr credit card - communication skills is most important - should have good...
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Credit Card Support Process Lead
9 hours ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full timeJob OverviewIDFC FIRST Bank seeks an experienced Operations Manager to lead its Credit Card Post Issuance Support process. The successful candidate will have expertise in managing end-to-end Credit Card Post Issuance processes, vendor management, and inventory management.Responsibilities:Mentor and coach senior team members to percolate customer-centricity,...
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Credit Card Sales Executive
5 days ago
Mumbai, India Zeev Hr Consultants And Placement Services Full timeDesignation: Telecalling Executive (Outbound Sales - CREDIT CARD PROCESS) Shift Time: 09:30 to 06:30 pm Location - 301, Malad (Mumbai) Experience: 1-5 years. Function/ Department: Domestic Outbound Sales **Responsibilities**: - Must be comfortable in generating leads through tele-calling. - Must keep track of all leads generated on regular basis. -...
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Team Member
1 day ago
Mumbai, India Kotak Mahindra Full timeJob Role: To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. Maintaining and processing cases under defined TAT by Bank. Ensure to maintained acceptable audit quality report every month. Co-coordinating with verification agencies to get timely verification...
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Associate- Credit Card Operations
1 week ago
Mumbai, India Zeta Full time**What will you do?**: - **Operations Management**: - Tracking and resolving on-boarding issues, delivery and dispatch related issues - Handing dispute and fraud cases on regular basis - Settlement and reconciliation on credit card transactions - Life cycle management - Account maintenance, Repayments, Credit balance refund, card closure, etc - Liaising...
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Senior Credit Card Operations Specialist
9 hours ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time**IDFC FIRST Bank: A Leading Retail Banking Operations Firm**We are seeking an experienced Senior Credit Card Operations Specialist to join our team. As a key member of our post issuance process team, you will be responsible for managing the end-to-end credit card post issuance process, ensuring timely and efficient payment...
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Hiring for Customer Service Executive
3 days ago
Navi Mumbai, India Mars Consultancy Full timeHiring for Customer Service Executive Location: Ghansoli Qualification: HSC/ Graduate Experience: Min 1 year Exp in BPO as Inbound Customer Service **Salary**: 17k - 18k in hand Shifts: Day Rotational Shift (1 Rotational Week off) Good English Communication Skills. Pay: ₹17,000.00 - ₹18,000.00 per month Schedule: - Day shift Ability to...
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Team Member
2 days ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeJob Role: - To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. - Maintaining and processing cases under defined TAT by Bank. - Ensure to maintained acceptable audit quality report every month. - Co-coordinating with verification agencies to get timely...
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Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive-Retail Asset Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT...
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Csr (Customer Service Representative)
1 week ago
Navi Mumbai, India Onesource Atreus Full time**Real Estate Telesales** - Min. 6 months BPO Sales experience - Good English Communication and conversational skills - Shift will be day rotational shift - Rotational week-off, weekend working - Salary range - 16k - 24k ( depending on last drawn) **Inbound process** - Min. 1 year BPO Customer Service experience - Good English Communications and...
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Inbound Customer Service
4 days ago
Navi Mumbai, India Silver Bhoomi Enterprises Full time**Process name** - JFL(Domino's) **inbound customer service **(Order receiving call) **Require**d** : fluent English (Versant 4) **Experience**: Fresher can Also apply **Qualification**: minimum 12th pass **shift **:work from office **Salary Full time**: - 16k gross 12.2k in hand **Salary Part time** - 7.5k in hand **Job Type**:...
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Bpo Customer Service
2 hours ago
Navi Mumbai, India Onesource Atreus Full timeProcess* - Inbound customer service and partial cross selling of credit card schemes and product offerings *C3 *COMMS* required **Qualification* - HSC OR GRADUATE WITH 6 month Customer Service Experience - *DAY SHIFT ROTATIONAL* - 6.30 A.M. TO 10.30 P.M. With 2 Rotational weekoff **Salary*- *22K* in hand - Interview Rounds - *HR - AMCAT - OPS -...
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Card Services Risk Strategy
7 days ago
Mumbai, Maharashtra, India JPMorganChase Full time**JOB DESCRIPTION** The Consumer and Community Banking Risk Cards Strategic Analytics team generates thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. This role presents an opportunity to be part of a team that is at the forefront of providing strategic insights to...
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Customer Service Inbound/outbound
6 days ago
Navi Mumbai, India Sputnikhires - Recruitment Consultant Full timeGreetings, Urgent opening for Customer Service Inbound for Multiple Process in Navi Mumbai Fresher OR Experienced people can apply Salary Offered : 10,000/- to 15000/ 9 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹8,000.00 - ₹15,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass)...
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Inbound Customer Service
4 days ago
Navi Mumbai, India Silver Bhoomi Enterprises Full time**We are hiring for** **Airline process** **Inbound customer service** **Good Communication** **Day Shift rotational week off** **No target no sales** **Salary **12k to 18k inhand **Location** : Turbhe / Navi Mumbai **Interview** : face to face **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per...
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Customer Service Executive-retail Asset Inbound
3 hours ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/Job Title**: Customer Service Executive - Retail Asset Inbound **Function/ Department**: Customer Experience **Job Purpose**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive.In this the role bearer will be responsible for providing exceptional customer service to our clients and...
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Credit Card Tele Sales
3 hours ago
Mumbai, Maharashtra, India mumbairozgaar Pvt Ltd Full timeUrgent hiring for Leading Bank in India. Job Role: BDE (Credit card Tele Sales) Location : Mumbai, Thane Requirement: Graduation Mandatory 1 year Experience in credit card sales Good Communication skills Pay: ₹200,000.00 - ₹350,000.00 per year **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift Work...