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Customer Service Executive-credit Card Inbound
3 weeks ago
**Role/ Job Title**: Customer Service Executive
- Credit Cards Inbound
**Business**: COO Functions
**Function/ Department**: 'Customer Experience
**Place of Work**: Customer Delight Center
**Roles & Responsibilities**:
1. Maintaining Service Quality
2. Maintaining Average Handling Time 3. Maintaining First Contact Resolution 4. Maintaining TAT for all customer requests 5. Channel Migration to alternate channels
6. Driving NPS through positive customer experience
7. Upselling of identified products for revenue generation
8. Adherence to the weekly schedule (Roster) published including shifts 24*7
**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center
**Key Success Metrics**:
'SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
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Customer Service Executive-credit Card Inbound
2 weeks ago
Navi Mumbai, India IDFC FIRST Bank Full time**Role/ Job Title**: Customer Service Executive - Credit Cards Inbound **Business**: COO Functions **Function/ Department**: 'Customer Experience **Place of Work**: Customer Delight Center - Navi Mumbai **Roles & Responsibilities**: Maintaining Service Quality Maintaining Average Handling Time Maintaining First Contact Resolution Maintaining TAT for...
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Customer Service Executive-credit Card Inbound
2 weeks ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full timeRole/ Job Title: Customer Service Executive Credit Cards InboundBusiness: COO FunctionsFunction/ Department: 'Customer ExperiencePlace of Work: Customer Delight CenterRoles & Responsibilities:Maintaining Service QualityMaintaining Average Handling TimeMaintaining First Contact ResolutionMaintaining TAT for all customer requestsChannel Migration to alternate...
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Customer Service Executive-credit Card Inbound
2 weeks ago
Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full timeRole/ Job Title: Customer Service Executive Credit Cards InboundBusiness: COO FunctionsFunction/ Department: 'Customer ExperiencePlace of Work: Customer Delight Center Navi MumbaiRoles & Responsibilities:Maintaining Service QualityMaintaining Average Handling TimeMaintaining First Contact ResolutionMaintaining TAT for all customer requestsChannel Migration...
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Bank Inbound Customer Service
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Turbhe, Mumbai, Maharashtra, India ARME Consulting Full time**Role: Inbound Customer Service** **Location: Turbhe Navi Mumbai** **Role Category: Voice / Blended** - Shift Timing: Fix Day shift for Girls with 1 week off Fix Night shift for Boys (10pm - 7 am) and rotational day shift - Paid Training and Pickup and Drop from Turbhe Station. - Excellent English communication skills - 2 years' experience in Bank...
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Credit Cards-credit Cards Sales- Sales
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Navi Mumbai, Maharashtra, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Credit Cards-Credit Cards Sales - Sales Officer-Branch **Office Location**: Vashi Sector 28 Navi Mumbai (Branch) **Position description**: Credit Cards-Credit Cards Sales - Sales Officer - Branch **Primary Responsibilities**: - Credit card sales, VYMO calling and conversion on various databases,...
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Credit Cards-business Credit Cards
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Kalamboli, Navi Mumbai, Maharashtra, India HDFC Bank Full time**Group Company**: HDFC Bank Limited **Designation**: Credit Cards-Business Credit Cards - Sales Officer **Office Location**: Kalamboli Kalamboli (Branch) **Position description**: Credit Cards-Business Credit Cards - Sales Officer **Primary Responsibilities**: - Credit card sales - Business Credit Cards, VYMO calling and conversion on various...
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Credit Card Sales Executive
1 week ago
Mumbai, Maharashtra, India Humaniquee Full timeCredit Card. ( CC ) - Small Business Loan ( SBL) - Credit Card Unauthorised ( CCU ) - Home Finance Credit ( HFC ) - Auto Loan Hsc Fresher are welcome **Salary**: - 13000 in hand 16000 gross - Personal loan ( PL ) - EMI - Home loan ( HL ) - Gold Loan ( GL ) - Unsecured Card ( UC ) Hsc Fresher are welcome *D Mart * Outbound / Inbound HSC /...
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Product Management
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Mumbai, India DBS Bank Full timeProduct Management - Credit Cards-(WD56280) Job Purpose The position will be responsible for driving segment/ segments of credit card program which includes managing the product design, customer offering, pre and post user journeys management, driving customer engagement programs and P&L management. Key Accountabilities End to end ownership for...
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Product Management
4 weeks ago
Mumbai, India DBS Bank Full timeProduct Management - Credit Cards-(WD56280) Job Purpose The position will be responsible for driving segment/ segments of credit card program which includes managing the product design, customer offering, pre and post user journeys management, driving customer engagement programs and P&L management. Key Accountabilities End to end ownership for...
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Product Management
6 days ago
mumbai, India DBS Bank Full timeProduct Management - Credit Cards-(WD56280) Job Purpose The position will be responsible for driving segment/ segments of credit card program which includes managing the product design, customer offering, pre and post user journeys management, driving customer engagement programs and P&L management. Key Accountabilities End to end ownership...
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Credit Cards Rewards Manager
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Mumbai, India DBS Bank Full timeBusiness FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...
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Credit Card Grievances and Escalations
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Credit Cards Rewards Manager
1 month ago
Mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Credit Cards Rewards Manager
1 month ago
mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Credit Cards Rewards Manager
4 weeks ago
Mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Credit Cards Rewards Manager
4 weeks ago
mumbai, India DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
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Customer Service Representative
5 days ago
Navi Mumbai, India Onesource Atreus Full timeBlended Process Hiring for: - AR Trainee - HSC/Graduate Freshers - AR Associate - Min 6 months of Domestic BPO Experience. - Location - Airoli/Andheri - Gender - Male/Female - Requirement - Good comms skills, Fluency, Grammar (B28 - B28 high) Basic computer knowledge. *NO BE/CA/MBA/Dr./Bsc.IT* - Shift Timings - 5.30 pm - 2.00 am / 6.30 pm - 3.30 am / 8.30...
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Credit Card Sales Executive
2 weeks ago
Mumbai, India idealjobs@mumbairozgaar.com Full time**We are hiring for a leading bank** **Designation: Business Development Executive** - **Credit card sales**: - **Experience 1 yr in credit card sales**: - **Location : Vashi**: - **Graduation Required** If Interested contact **HR - Sunidhi** Mail Call or Whatsapp - **8928010993** **Salary**: ₹200,000.00 - ₹350,000.00 per year **Benefits**: -...
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Credit Card Sales Executive
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Malad, Mumbai, Maharashtra, India Serving Skill Full timeYour role Acquiring new customers for payment business and ensuring quality customer service is delivered. PrimaryResponsibilities: - Acquiring credit card business from in-house and open market clients from various modes available - This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market...
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Credit Card Sales Executive
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Malad, Mumbai, Maharashtra, India Serving Skill Full timeYour role Acquiring new customers for payment business and ensuring quality customer service is delivered. PrimaryResponsibilities: - Acquiring credit card business from in-house and open market clients from various modes available - This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market...