Credit Cards Rewards Manager

5 months ago

Mumbai, India DBS Bank Full time

Business Function



As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

Position will be responsible for driving the rewards program for credit cards

Key Accountabilities

•Configure and drive rewards earn and redemptions

•Build multi-channel capabilities for accelerated reward earns and redemptions.

•Be accountable for rewards cost management

•Work closely with technology team for enabling various engagement platforms

Job Duties & responsibilities

Customer experience & service

Build frictionless customer interface for rewards management

Interact closely with product & portfolio teams for driving business objectives

P&L monitoring

Will closely review P&L and drive key reward metrics to optimize the same.

Stakeholder & vendor management

Will liase with vendor partners to drive business goals

Work with internal stakeholders – Technology, Risk, Compliance, Operations, Audit and Service.

Regulatory compliance and assessment

Ensure adherence to regulatory guidelines for all card related parameters.

Ensure compliance of card network guidelines

Required Experience

•Minimum experience of 6 years with 3 years in credit cards

•Conversant with card systems on originations, card management and interface with other linked systems.

•Good presentation skills (conversant with MS Office)

•Experience in vendor management and business development

Education / Preferred Qualifications

•MBA Degree/PGDM from a recognized university.

•Specialization in Digital Payments will be an added advantage

Core Competencies

•Understanding of End to End Credit Card Lifecycle

•Functional Understanding of different system involved in Credit Card Ecosystem

•Collaborative and Customer Obsessed

•Very good communication skills

•Aptitude for Risk identification & mitigation

•Lateral thinking, Negotiation & Interpersonal Influencing skills

Technical Competencies

•Expertise in understanding End to End Credit Card Lifecycle

•Good analytical skills to plan and execute portfolio campaigns

Work Relationship

•Reporting to Credit cards head

•Working with Technology, Operations, Service, vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,

•Interactions w/direct reports of Heads of Departments and others defined from time to time

DBS India - Culture & Behaviours

•Drive performance through Value Based Propositions

•Build pride and passion to protect, maintain and enhance DBS’ image and reputation

•Enhance knowledge base, build skill sets & develop competencies

•Invest in team building & motivation through ideation & innovation

•Execute at speed while maintaining error free operations

•Develop a passion for performance and grow the talent pool

•Maintain the highest standards of honesty and integrity

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