Customer Executive

4 months ago

Noida Uttar Pradesh, India PepsiCo Full time

Overview:
**Job Title**

Customer Sales Executive - Foods

**Reports to**

Area Sales Manager

**Organization / Function**

Commercial Unit

**Level**

L03

**Responsibilities**:
**General Purpose**
**(Job Overview)**

**CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability.**

**The CE will help distributor expand his business by coaching and working with the DB and/or the team of sales representatives. He will be instrumental in resolving market challenges and ensuring incremental business.**

**Key Metrics**
- **Sec Value Achievement Vs. Plan**
- **Outlets/Distribution Addition**
- **Range Selling (Including focus on innovation)**
- **%age Outlet billed**
- **Order Cancellation Rate**

**Market**
- **Delivering Secondary monthly targets and Gross Revenue growth**
- **Planning routes efficiently to increase productivity**
- **Increase Net Distribution by increasing number of outlet served**
- **Increases Weighted Distribution by increasing SKU count in existing outlets**
- **Ensuring stock availability and Rack Execution as per planogram**
- **Relationship building in the market to maximize customer satisfaction**

**Training & Communication**
- **One-on-One training of PSRs to develop business understanding & sales capability**
- **Monthly target setting for each salesmen**
- **Works with salesmen in market to coach him/her on market execution**
- **Monitors salesmen performance using regular sales reports**
- **Communicates incentives and motivates salesmen to achieve targets**

**Distributor**
- **Distributor/Hub/Spokes appointment and retirement for territories**
- **Managing DB health (ROI) by ensuring adherence to Joint Business plan**
- **Jointly responsible for recruitment and retention of sales representatives**
- **Minimizing expiry/stales by ensuring FIFO and stacking norms of products**
- **Tracking correct and timely delivery of orders in the market**
- **Ensuring food compliance of every distributor**
- **Facilitating development of distributor on PepsiCo sales competencies
Qualifications:
**Key Capabilities / Competencies**

**Competencies**

**Knowledge**

**1. FMCG Sales and Distribution Model**
**2. Computer - Excel, Word, Outlook**
**3. Local language (good to have) and Basic English**
**4. Data proficiency - ROI Model**

**Skills**

**1. Negotiation**
**2. Communication**
**3. People management**
**4. Time Management**
**5. Critical Thinking**
**6. Analytical Ability**
**7. Problem Solving**

**Key Interfaces**

**Internal**

**Area Sales Manager**
**Market Development Manager**
**Sales Development Manager**
**Revenue Manager**
**Supply Chain Manager**
**Unit Finance Manager**
**Unit HR Manager**

**External**

**Customers**
**Distributors**
**Salesmen | 3**rd** Party**

**Qualifications**
- **Any under graduation**:

- **Post Graduation (Tier 2/3 College)**:

- **Preferable MBA**

**Experience**
- **3 Years**:

- **FMCG/ Similar Sales**

**and Distribution

  • Customer Care Executive

    7 months ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Care Executive

    3 months ago

    Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...

  • Customer Care Executive

    7 months ago

    Noida, India connector executive search& consultant Full time

    Required customer care executive in a leading BPO at Noida sector 16 Freshers ,10+2 or graduates,Male/ femaleDay shift9 hours ( office job) 14,000 in hand if graduate13,000 if 10+2 Only Hindi language(readable knowledge of English) Other benefits pf,esi etc Incneives upto 2000 Only 2 rounds Note - This placement is free of cost **Job Types**:...

  • Customer Service Executive

    2 months ago

    Noida, Uttar Pradesh, India Venture Quest Full time

    *Job Posting: Customer Support Executive* *Company:* Niva Bupa *Location:* Noida Sector 59 *Position:* Customer Support Executive *Salary:* Based on experience and skills *Shift:* 9 hours *Job Description:* Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers...

  • Customer Service Executive

    4 months ago

    Noida, Uttar Pradesh, India Venture Quest Full time

    *Job Posting: Customer Support Executive* *Company:* Niva Bupa *Location:* Noida Sector 59 *Position:* Customer Support Executive *Salary:* Based on experience and skills *Shift:* 9 hours *Job Description:* Niva Bupa is looking for a dedicated Customer Support Executive to join our team. The role involves providing exceptional support to our customers...

  • Customer Care Executive

    7 months ago

    Noida, Uttar Pradesh, India Jaharvir Infinet Private Limited Full time

    The Customer Care Executive is responsible for providing exceptional customer service and support to customers. This includes responding to customer inquiries and complaints, resolving customer issues, maintaining customer accounts, and providing product information. The Customer Care Executive must be able to work in a fast-paced environment and be able to...

  • Customer Success Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Comhard Technologies Pvt. Ltd Full time

    **Job Description: Customer Success Executive** **Position**: Customer Success Executive **Experience**: Freshers or 6 months-1 year of experience **Location**: Noida Sec 62 **Employment Type**: Full-Time **Key Responsibilities**: - Build strong relationships with customers and ensure satisfaction. - Assist with onboarding and address customer queries. -...

  • Customer Representative Executive

    16 hours ago

    Noida, Uttar Pradesh, India Next Mobility Energy pvt. Ltd. Full time

    **Job Description: Customer Relationship Executive (CRE)** **Position**: Customer Relationship Executive (CRE) **Industry**: Automobile (Electric Vehicles) **Location**: Noida **Department**: Sales & Customer Service **Exp**:1 yrs **About Us**: NXTE is a leading player in the electric vehicle (EV) sector, committed to revolutionizing the automotive...

  • Customer Care Executive

    1 month ago

    Noida, Uttar Pradesh, India 5M Corpbiz Full time

    **Customer Care Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...

  • Customer Relationship Executive

    4 months ago

    Noida, Uttar Pradesh, India Teleperformance Full time

    **We are hiring for Customer Relationship Executive for Teleperformance Noida Location** A customer relationship executive's job description typically includes: - Providing customer service: Exceeding customer expectations and providing excellent service - Resolving complaints: Responding to customer concerns and complaints in a professional manner -...

  • Customer Care Executive

    7 months ago

    Noida, Uttar Pradesh, India Hiring Coach Full time

    **Customer Care Executive / Telesales.** Experience: 4-7 Years **Position Overview**: As Customer Care and B2B Executive for Beauty Supplements, you will play a pivotal role in providing customer delight to the beauty and wellness industry. Your primary responsibilities will include answering customer queries and following up on online leads **Key...

  • Customer Support Executive

    7 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    3 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Sector-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Relationship Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Sector-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Relationship Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are...

  • Customer Support Executive

    7 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India APPNEURAL Pvt. Ltd. Full time

    Job Description: Customer Care Executive Position: Customer Care Executive Location: Noida Company: APPNEURAL Pvt. Ltd. **Job Type**: Full time Job Summary: Key Responsibilities: - Provide accurate and complete information to customers about products and services. - Identify and resolve customer complaints and escalate complex cases to senior support...

  • Customer Success Executive

    9 months ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Customer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...

  • Customer Support Executive

    4 months ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Care Executive

    1 month ago

    Noida, Uttar Pradesh, India Offshoot Agency Pvt Ltd Full time

    **Job Description: Customer Service Executive** **Position**: Customer Service Executive **Responsibilities**: - Respond to customer inquiries and resolve their queries efficiently. - Ensure excellent customer service standards and maintain high customer satisfaction. - Document customer interactions and follow up on unresolved...

  • Customer Success Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Business Operations Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key...