Junior B2B Operations and Customer Success Associate

2 months ago


Andheri Mumbai Maharashtra, India Mentoria Full time

**Company Description**

Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053

**Role Description**

1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.
3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
6. Creating dashboards and reports for our corporate partners
7. Doing briefing calls with new customers to enable them to understand TMS.
8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
9. Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you speak Gujarati or Kannada along with English?

Work Location: In person



  • Andheri, Mumbai, Maharashtra, India Mentoria Full time

    **Company Description** Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053 **Role Description** 1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors. 2. Enabling all our counsellors to get...


  • Andheri, Mumbai, Maharashtra, India Mentoria Full time

    **Company Description** Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053 **Role Description** 1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors. 2. Enabling all our counsellors to get...


  • Andheri, Mumbai, Maharashtra, India Mentoria Full time

    **Company Description** Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053 **Role Description** 1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors. 2. Enabling all our counsellors to get...


  • Andheri, Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - Customer Success Associate** **CTC up to 2 - 3 LPA** **Industry Preferred -Corporate Insurance** **Qualification: - Graduation** **Location: Mumbai** **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure...


  • Andheri, Mumbai, Maharashtra, India Wave hr Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - **Customer Success Associate **CTC up to 2 - 3 LPA** **Location**:Andheri -East (Mumbai) **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure Platform. - Assist Key Account Managers in handling client...


  • Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...


  • Pune, Maharashtra, India Machintel Full time

    Pune Night Hybrid 2-4 years experience A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs. **Skills** - Bachelor's degree in business management, marketing, or a related...

  • B2b Sales Executive

    3 weeks ago


    Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Senior Executive - Sales (Logistics - Jewellery & Diamond Transportation) **Job Location**: Andheri, Mumbai **Key Responsibilities**: - **Sales Ownership & Client Growth**: Lead sales initiatives focused on SMEs in the logistics space, specifically targeting businesses involved in jewellery and diamond transport. - **Multi-City Sales...


  • Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Mumbai, Maharashtra, India Peoplehum Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Mumbai, Maharashtra, India Peoplehum Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of...


  • Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Senior Executive - Sales (Logistics - Jewellery & Diamond Transportation) **Job Location**: Andheri, Mumbai **Key Responsibilities**: - **Sales Ownership & Client Growth**: Lead sales initiatives focused on SMEs in the logistics space, specifically targeting businesses involved in jewellery and diamond transport. - **Multi-City Sales...


  • Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    **Job Type**:Full Time**Job Location**:Malad Mumbai**Experience**:1 - 2 Years**Shift Timings**:05:30 am to 02:30 pm (Hybrid)**About the Role**: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows...

  • Operations Associate

    5 months ago


    Mumbai, Maharashtra, India MEDIMNY Full time

    **Company Description** MEDIMNY is a leading B2B technology-enabled e-commerce marketplace in the pharmaceutical space. We connect pharmacies and stockists across the nation, aiming to digitize the way medicines are procured and sold. We enable pharmacies to access medicines at great discounts while helping stockists reach the nationwide market and improve...

  • Sales Associates B2B

    5 months ago


    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    Sam Composites is having an opportunity for Sales Specialist (Manufacturing Industry) at Fort, Mumbai. Details as follows **Designation** - Associate / Sr. Associate **Department** - Sales (B2B) **Industry** - Insulation (Electrical / Mechanical / Thermal) **Scope of work** - The incumbent will be working on developing the relationship with Existing/New...


  • Kharadi, Pune, Maharashtra, India L Angelo Full time

    Job Title: Customer Support Executive / Customer Success Associate - L1 Company: Transcom Location: Office No: 214-215, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014 Mode: Work From Office Job Summary: Key Responsibilities: Ensure high standards of communication by avoiding Mother Tongue Influence...


  • Ghatkopar, Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...