Customer Success Associate

2 weeks ago

Thiruvananthapuram, India Picky Assist Inc Full time

**About Us**

**Responsibilities**:
As a Customer Success Associate, your primary responsibilities include:

- Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent.
- Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience.
- Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.
- Using your basic understanding of software functionalities to ensure smooth customer experiences.
- Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service.

**Skills and Qualifications**:

- Experience in a customer support role, ideally in the software industry, fresher can also apply
- Basic understanding of how software works.
- **Strong command of the English language, both written and spoken.**:

- Excellent analytic and problem-solving skills.
- Proactive learner with the ability to quickly grasp new technologies.

**Work Timings, Job Location & Salary**
- 10 am to 6 pm - Monday to Saturday
- Office Location : Trivandrum, Kerala, Jagathy
- Monthly take home salary **Rs 15,000 to Rs 30,000** depends on your work experience and interview output

**What We Offer**:
Our company provides a positive working environment with opportunities for personal and professional growth. We guarantee a future-proof job and a commitment to annual salary increments based on performance. We believe in recognizing the hard work of our employees and offer numerous opportunities for career progression.

If you are passionate about customer service and technology and want to be part of a team that strives for excellence, we would love to hear from you.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Your current salary and expecting take home salary per month?
- Do you have any notice period? if yes then please specify the notice period
- Please give your current location and if you are not from Trivandrum City then your willingness to relocate to Trivandrum, Jagathy at your own cost?
- Enter the Job Code

**Experience**:

- total work: 1 year (preferred)

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