Customer Success Specialist/Implementation Specialist
3 weeks ago
Qualification : Graduate in any discipline
Experience : 2-3 yrs
Skills
Must haves: Hands-on experience in any MIS platform, MS Office, Excellent Communication
Good to have: Advanced knowledge in Excel, BI tools, Analytics
Responsibilities :
Onboarding Implementation:
Guide clients through the onboarding process, explaining the steps involved and setting realistic expectations.
Coordinate with cross-functional teams to ensure timely implementation of new services or features for clients.
Troubleshoot and resolve any issues that arise during the onboarding phase, ensuring minimal disruption to client operations.
Customer Communication:
Maintain clear and open lines of communication with clients throughout the onboarding process.
Address client inquiries promptly and professionally, providing accurate and concise information.
Ensure that clients receive regular updates on the status of their onboarding and migration activities.
Documentation and Reporting:
Maintain accurate and up-to-date records of client interactions, issues, and resolutions.
Generate regular reports on the progress and outcomes of onboarding activities.
Identify trends or recurring issues and propose solutions for process improvement.
Migration Support:
Collaborate with clients to gather necessary information and documentation for the migration process.
Assist clients in understanding the migration process, and addressing any questions or concerns they may have.
Work closely with internal teams to ensure a successful transition of data and services during the migration.
Requirements
Flexibility to work in shifts.
Strong problem-solving and analytical skills.
Empathy, patience, and the ability to handle difficult customer situations with a positive attitude.
Ability to multitask and work effectively in a fast-paced environment
Proficiency in using customer support software, CRM systems, and other relevant tools.
Excellent verbal and written communication skills.
Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.
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