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Customer Success Executive
2 months ago
We are looking for a technically savvy customer success executive, proficient in multiple languages, who possesses a strong drive for customer service.
Customer Success Executive Responsibilities:
- Conduct onboarding and training processes.
- Manage client portfolios.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn and increase customer retention
**Required Skills**:
- Past experience in customer support
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Demonstrate leadership qualities.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
**Location : Technopark,Tvm**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Technopark, Thiruvananthapuram - 695582, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Hindi (required)
- Telugu (required)
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