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Customer Service Executive
1 week ago
**Allianz Services**
**Freshers**:
- Voice Process
**Experience** : 0 - 5 years
**Job Location** : Trivandrum/Thiruvananthapuram
**Qualification & Experience**
1. 12th Graduate and Above.
2. Good Communication Skills - Verbal & Written
3. Preferring some Knowledge in Windows 7 and 8
4. Should be open to any Shift timings
**Role **:Voice / Blended - Other
**Department **:Customer Success, Service & Operations
**Employment Type **:Full Time, Permanent
**Responsibilities**:
- Research and respond to service inquiries via phone calls.
- Proactively identify issues and recommend creative solutions that produce favorable outcomes for the client, the department, and the company.
- Assist with escalated customer issues that may include investigation and recovery recommendations.
- Navigate systems and tools to demonstrate business knowledge to meet customers’ needs.
- Participate in ongoing training programs or on-the-job development to further learn the business, products, and customers as appropriate.
**Salary**: ₹300,000.00 - ₹500,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (required)
**Speak with the employer**
+91 7994211666
- Health insurance
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