Chat Support Executive

3 days ago

Kochi, India Zamorin Projects Pvt Ltd Full time

**Requirements**:

- **Educational qualification**: Graduate or Undergraduate.
- Excellent communication skills in English and Malayalam.
- Exceptional customer service skills with empathy and patience.
- Ability to address customer inquiries, resolve issues, and provide accurate information.
- Maintain a positive and professional attitude when interacting with customers.
- Collaborate with team members to enhance overall customer satisfaction.
- Enthusiastic self-starter eager to learn new technologies.
- Thorough knowledge of systems and processes to provide accurate information to customers.
- Willingness to learn and retain a thorough working knowledge of all existing and new processes and procedures.
- Achievement-oriented with a focus on meeting Key Performance Indicators (KPIs) such as Call Handle Time, Quality, Customer Satisfaction (CSAT), and Dissatisfaction (DSAT).
- Immediate joiners preferred.
- Willingness to work in rotational or graveyard shifts.
- **Office Working Hours**: 9:00 am to 6:00 pm
- **Work Mode**: Office
- **Age**: 20-30

**Responsibilities**:

- Communicate with customers via live chat, WhatsApp chat, and other channels to promptly address inquiries and resolve issues.
- Efficiently gather customer information during interactions and record feedback for future reference.
- Handle questions and complaints across various channels.
- Arrange and conduct product demos to showcase features and benefits, ensuring customers have a clear understanding of the web app / mobile app.
- Follow up on customer requests post-demo to ensure their needs are addressed and to maintain a high level of service quality.
- Manage leads generated from interactions, actively working to convert them into sales opportunities.
- Update lead information and interactions in supporting systems to maintain accurate records and facilitate follow-ups.
- Provide accurate and detailed information about the product, emphasising its value in meeting customer needs and solving internal issues.
- Follow up with customers post-interaction to ensure satisfaction and encourage repeat purchases, fostering long-term relationships.
- Regularly engage with customers across different platforms, adjusting sales approaches based on customer feedback and demand, while also proactively suggesting improvements to meet consumer requirements.
- Maintain a positive and professional demeanour while collaborating with team members to enhance overall customer satisfaction.

**Key Skills**
- Excellent communication skills in English and Malayalam, both oral and written.
- Strong customer service skills, with experience preferred.
- Ability to adapt to rotational shifts and work independently.
- Patience and ability to remain calm under pressure.
- Effective problem-solving and interpersonal skills.
- Ability to listen attentively and tailor responses to meet specific client needs.
- Organisational skills for managing multiple tasks with accuracy and timeliness.
- Adherence to organisational policies and procedures.
- Flexibility to work various shifts.
- Immediate availability for joining.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

  • Chat Support Executive

    4 weeks ago

    Kochi, India Astoria Software Exports Pvt. Ltd. Full time

    **Designation** Chat Support Executive - 100% chat - Provide customer support to the overseas clients **Remuneration** - First 6 months constitute the probation period and the salary supplied will be Rs. 15,000/- per month - Upon successful completion of probation, salary will be upgraded to Rs. 20,000/- per month **Shift Timing -offs** - Shift hours are...

  • Chat Support Executive

    3 weeks ago

    Kochi, Kerala, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Chat Support Executive

    5 days ago

    Kochi, Kerala, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Chat Support Executive

    2 weeks ago

    Kochi, Kerala, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Online Chat Executive

    4 weeks ago

    Kochi, India AAR LOANS AND CONSULTANT Full time

    we are hiring online chat executive salary:negotiable time:9 to 5:30 locatopn:kundanoor kochi contact: 9605544763 **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 9605544763

  • Chat Support Agent

    1 week ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure high levels of customer satisfaction through timely and effective communication. -...

  • Chat Support Agent

    4 weeks ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure high levels of customer satisfaction through timely and effective communication. -...

  • Chat Support Agent

    3 weeks ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    **Preference-Freshers With strong Commands in English** **Location-Elamakkara Kochi,** - Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure...

  • Chat and Voice Support Officer for Us Client

    2 weeks ago

    Kochi, Kerala, India Dects Technologies LLp Full time

    Chat Support officer, very good in English for US Client **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Work Location: In person

  • Fluent French Voice Chat Support Executive for Us

    2 weeks ago

    Kochi, Kerala, India Dects Technologies LLP Full time

    Respond promptly and professionally to customer inquiries and issues via chat channels. - Provide accurate information about our products, services, and policies to customers. - Assist customers with product selection, order placement, payment processing, and order tracking. - Resolve customer complaints and issues effectively and efficiently, aiming for...

  • Technical Support Executive

    2 weeks ago

    kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...

  • Technical Support Executive

    6 days ago

    Kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...

  • Technical Support Executive

    3 weeks ago

    Kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...

  • Technical Support Executive

    2 weeks ago

    kochi, India WORKSENT Full time

    Work Experience: 1 - 4 Years Work Location: Kochi Responsibilities: Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. Initiates follow up calls with customers. Responding to client IT support requests via chats, calls, and tickets. Providing technical support via remote access. Update and monitor ticketing...

  • Technical Support Helpdesk Lead – Applications

    4 weeks ago

    kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...

  • Technical Support Helpdesk Lead – Applications

    4 weeks ago

    Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...

  • Customer Chat Support

    4 weeks ago

    Kochi, India RedTeam Hacker Academy Full time

    Providing information about products and services, resolving customer complaints, and addressing customer issues. - Maintaining excellent levels of Quality, quantity and Customer satisfaction scores - Meet Productivity, Quality and sales targets consistently - Collaborating with other departments to address and resolve customer issues, such as sales,...

  • Customer Chat Support

    3 weeks ago

    Kochi, India RedTeam Hacker Academy Full time

    Providing information about products and services, resolving customer complaints, and addressing customer issues. - Maintaining excellent levels of Quality, quantity and Customer satisfaction scores - Meet Productivity, Quality and sales targets consistently - Collaborating with other departments to address and resolve customer issues, such as sales,...

  • Customer Chat Support

    2 weeks ago

    Kochi, India RedTeam Hacker Academy Full time

    Providing information about products and services, resolving customer complaints, and addressing customer issues. - Maintaining excellent levels of Quality, quantity and Customer satisfaction scores - Meet Productivity, Quality and sales targets consistently - Collaborating with other departments to address and resolve customer issues, such as sales,...

  • Operations Executive

    3 weeks ago

    Kochi, India isbm Full time

    ISBM is a reputed education institution in India. We are hiring Operations Executive with the following responsibilities - Primarily include the Outbound, Inbound & Online Chat processes - Inbound process: Attend to the services calls received on the Customer Care numbers - Online Chat Process: Be available to address any query coming through online Chat...