Chat Support Executive

6 months ago

Kochi Kerala, India Zamorin Projects Pvt Ltd Full time

**Requirements**:

- **Educational qualification**: Graduate or Undergraduate.
- Excellent communication skills in English and Malayalam.
- Exceptional customer service skills with empathy and patience.
- Ability to address customer inquiries, resolve issues, and provide accurate information.
- Maintain a positive and professional attitude when interacting with customers.
- Collaborate with team members to enhance overall customer satisfaction.
- Enthusiastic self-starter eager to learn new technologies.
- Thorough knowledge of systems and processes to provide accurate information to customers.
- Willingness to learn and retain a thorough working knowledge of all existing and new processes and procedures.
- Achievement-oriented with a focus on meeting Key Performance Indicators (KPIs) such as Call Handle Time, Quality, Customer Satisfaction (CSAT), and Dissatisfaction (DSAT).
- Immediate joiners preferred.
- Willingness to work in rotational or graveyard shifts.
- **Office Working Hours**: 9:00 am to 6:00 pm
- **Work Mode**: Office
- **Age**: 20-30

**Responsibilities**:

- Communicate with customers via live chat, WhatsApp chat, and other channels to promptly address inquiries and resolve issues.
- Efficiently gather customer information during interactions and record feedback for future reference.
- Handle questions and complaints across various channels.
- Arrange and conduct product demos to showcase features and benefits, ensuring customers have a clear understanding of the web app / mobile app.
- Follow up on customer requests post-demo to ensure their needs are addressed and to maintain a high level of service quality.
- Manage leads generated from interactions, actively working to convert them into sales opportunities.
- Update lead information and interactions in supporting systems to maintain accurate records and facilitate follow-ups.
- Provide accurate and detailed information about the product, emphasising its value in meeting customer needs and solving internal issues.
- Follow up with customers post-interaction to ensure satisfaction and encourage repeat purchases, fostering long-term relationships.
- Regularly engage with customers across different platforms, adjusting sales approaches based on customer feedback and demand, while also proactively suggesting improvements to meet consumer requirements.
- Maintain a positive and professional demeanour while collaborating with team members to enhance overall customer satisfaction.

**Key Skills**
- Excellent communication skills in English and Malayalam, both oral and written.
- Strong customer service skills, with experience preferred.
- Ability to adapt to rotational shifts and work independently.
- Patience and ability to remain calm under pressure.
- Effective problem-solving and interpersonal skills.
- Ability to listen attentively and tailor responses to meet specific client needs.
- Organisational skills for managing multiple tasks with accuracy and timeliness.
- Adherence to organisational policies and procedures.
- Flexibility to work various shifts.
- Immediate availability for joining.

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Chat Executive: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Chat Support Executive

    6 months ago

    Kochi, Kerala, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Chat Support Executive

    6 months ago

    Kochi, Kerala, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Chat Support Agent

    6 months ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure high levels of customer satisfaction through timely and effective communication. -...

  • Chat Support Executive

    6 months ago

    Kochi, India Astoria Software Exports Pvt. Ltd. Full time

    **Designation** Chat Support Executive - 100% chat - Provide customer support to the overseas clients **Remuneration** - First 6 months constitute the probation period and the salary supplied will be Rs. 15,000/- per month - Upon successful completion of probation, salary will be upgraded to Rs. 20,000/- per month **Shift Timing -offs** - Shift hours are...

  • Chat Support Agent

    6 months ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure high levels of customer satisfaction through timely and effective communication. -...

  • Chat Support Executive

    6 months ago

    Kochi, India Zamorin Projects Pvt Ltd Full time

    **Requirements**: - **Educational qualification**: Graduate or Undergraduate. - Excellent communication skills in English and Malayalam. - Exceptional customer service skills with empathy and patience. - Ability to address customer inquiries, resolve issues, and provide accurate information. - Maintain a positive and professional attitude when interacting...

  • Chat and Voice Support Officer for Us Client

    1 month ago

    Kochi, Kerala, India Dects Technologies LLp Full time

    Chat Support officer, very good in English for US Client **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental Pay: - Performance bonus Work Location: In person

  • Chat and Voice Support Officer for Us Client

    6 months ago

    Kochi, Kerala, India Dects Technologies LLp Full time

    Chat Support officer, very good in English for US Client **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Commuter assistance Schedule: - Rotational shift Supplemental pay types: - Performance bonus Work Location: In person

  • Chat Support Agent

    6 months ago

    Elamakkara, Kochi, Kerala, India 33 Holdings Global Full time

    **Preference-Freshers With strong Commands in English** **Location-Elamakkara Kochi,** - Respond promptly to customer inquiries via online chat platforms. - Provide accurate information about our products and services. - Assist customers with Booking Appoiments - Resolve customer complaints and escalate complex issues to the appropriate department. - Ensure...

  • Fluent French Voice Chat Support Executive for Us

    6 months ago

    Kochi, Kerala, India Dects Technologies LLP Full time

    Respond promptly and professionally to customer inquiries and issues via chat channels. - Provide accurate information about our products, services, and policies to customers. - Assist customers with product selection, order placement, payment processing, and order tracking. - Resolve customer complaints and issues effectively and efficiently, aiming for...

  • Customer Support Executive

    6 months ago

    Kochi, Kerala, India Hoopoe Infoedge Pvt Ltd Full time

    We are hiring!!! **Role: Customer Support Executive - Cochin** **Location: Cochin, Kerala** **Educational qualification - Plus two and above** **Experience: Both Freshers and Experienced can apply** **Freshers preferable** **Experience in Domestic process is also considered** **Shift: Rotational Shift and Rotational Week offs** **5 days of...

  • Customer Chat Support

    6 months ago

    Kochi, Kerala, India RedTeam Hacker Academy Full time

    Providing information about products and services, resolving customer complaints, and addressing customer issues. - Maintaining excellent levels of Quality, quantity and Customer satisfaction scores - Meet Productivity, Quality and sales targets consistently - Collaborating with other departments to address and resolve customer issues, such as sales,...

  • Customer Support Representative

    7 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Executive Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...

  • Customer Care Executive

    6 months ago

    Kochi, Kerala, India ChavaraMatrimony.com Full time

    Job description - Attend incoming calls and missed calls. - Attend Live chat and follow up on missed chats. - Answer Whatsapp chat queries etc. - Customer Service Experience needed with good computer Knowledge. - Good communication skill in English and Malayalam. - Prefer to work Evening and Night Shift - Females are preferred. - PF and ESI provided + Other...

  • Customer Support Executive

    6 months ago

    Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Customer Support Executive

    6 months ago

    Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Support Executive

    6 months ago

    Kochi, Kerala, India tripuntold Full time

    **Position**: Support Executive **Company**: TRIPUNTOLD PRIVATE LIMITED **Location**: Work From Home **Job Type**: Full-time - Assist business partners in integrating with our platform. - Provide excellent customer support for travel planning, packages, and advice. - Shifts: 10:00 AM - 07:00 PM, 5 days a week with 2 days off. - Work Mode: Work From Home. -...

  • Customer Support Associate

    6 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...

  • Customer Support Associate

    6 months ago

    Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full time

    Designation : Customer Support Associate Location : Kochi, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 23K Basic technical skills will be an...

  • Customer Relationship Executive

    6 months ago

    Kochi, Kerala, India Analytix Fintech International Pvt Ltd Full time

    **Position: Client Relationship Executive** About Us: Analytix Arabia Management Consultants is a premier consulting firm specializing in business formation, market entry strategies, and comprehensive advisory services in Saudi Arabia. We support local and international clients in navigating complex legal requirements, understanding market dynamics, and...