IT Service Desk
7 months ago
Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance_
**Responsibilities**:
**Service Desk Management**
**THE ROLE***:
In this role, you’ll be part of the IT Service Desk team, helping to lead the Service Desk in the timely response & resolution of incidents and in the provisioning of IT services to AMD employees. With a focus on user experience and operational excellence, you will work with teams across IT and the business to implement continuous improvements to IT support services through analysis, automation and self service
**KEY RESPONSIBILITIES**:
- Leading a team of support technicians providing efficient and high quality first level IT support to all AMD employees.- Ensuring that Service Levels (SLAs) are being met. This includes monitoring and reporting on key performance indicators to ensure the team is meeting expected targets.- Developing and implementing policies and procedures and ensuring that all incidents & service requests are handled according to the defined standards.- Managing escalations for end users to ensure that they are resolved in a timely manner.- Building and maintaining relationships with key stakeholders, including IT Teams, users and vendors.- Participate in the development and implementation of IT projects and initiatives to ensure a smooth transition to operational support.- Monitoring and reporting on support data, including trend analysis, identifying areas for service improvement, analysing feedback to determine inefficiencies and opportunities for a better user experience.
**PREFERRED EXPERIENCE**:
- Strong knowledge of IT Service Management standards including the ITIL framework.
- Working experience in providing user support in a corporate environment.- Experience with configuring, using and reporting from service desk tools and systems.- Good track record in User Experience, partnering with key stakeholders and implementing continuous improvement processes.- Excellent communications and interpersonal skills, strong analytical and problem-solving abilities.
**ACADEMIC CREDENTIALS**:
- Bachelor's Degree in Information Technology, Engineering, or related field- At least 3 years experience working in IT Service Management, Service Desk management, or a similar role
LI-NS2
Qualifications:
- Benefits offered are described: _AMD benefits at a glance.
-
Service Desk
1 month ago
Hyderabad, Telangana, India Tata Consultancy Services Full time**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Service Desk Lead
12 hours ago
Hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5Location: Hyderabad, ChennaiJob Description:People Management SkillsService Desk Operations experienceExcellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends...
-
Service Desk Dispatcher
2 weeks ago
Hyderabad, Telangana, India Base8 Inc Full time**Service Desk Dispatcher - Night Shift Job** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
-
Team Lead – Service Desk
6 months ago
Hyderabad, India DAZN Full timeThe Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You will be mentoring the Service Desk team and will drive a culture of continual process improvement within...
-
Service Desk Dispatcher
4 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...
-
Service Desk Operations Manager
6 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeJob Title: Service Desk Operations ManagerCompany OverviewTata Consultancy Services is a leading IT services company with a strong presence in Hyderabad and Chennai. Our company values innovation, quality, and customer satisfaction.Salary and BenefitsThe estimated salary for this role is ₹12-20 lakhs per annum, based on industry standards and location. In...
-
Service Desk Specialist
12 hours ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement -Hyderabad Desired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com skillsBasic Infra L1...
-
Service Desk Specialist
8 hours ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement -Hyderabad Desired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com skillsBasic Infra L1...
-
Service Desk Specialist
3 hours ago
Hyderabad, India Tata Consultancy Services Full timeService Desk Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement - Hyderabad Desired Competencies (Technical/Behavioral Competency) People Management Skills Service Desk Operations experience Excellent English language voice and written com skills Basic...
-
Service Desk Operations Expert
2 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTata Consultancy Services is looking for a Service Desk Operations Expert to provide technical support and resolve issues efficiently.The successful candidate will possess 2-3 years of experience in IT service desk operations and have excellent communication skills.Key Responsibilities:Providing technical assistance and resolving client issuesMaintaining...
-
IT Is Service Desk
6 months ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has always been in thespotlight for being adept in "the next big technologies". What we canoffer you is a space to explore varied technologies and quench your techiesoul. **We are hiring.** **Please find the JDbelow.** **JobDescription** **Sl.No.** **Required Information** **Details** 1 Role **1. **Service Desk** 2 Required Technical Skill...
-
Associate Service Desk Coordinator
5 months ago
Hyderabad, India Diebold Nixdorf Full timeDue to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, then apply below and make this happen today. As an Associate Service Desk...
-
Senior Service Desk Specialist
6 months ago
Hyderabad, India Diebold Nixdorf Full timeDue to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, please apply and make this happen today. As a Senior Service Desk you will provide...
-
hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5Location: Hyderabad, ChennaiJob Description:People Management SkillsService Desk Operations experienceExcellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends...
-
hyderabad, India Tata Consultancy Services Full timeRole: Service Desk Experience: 2 - 5 Location: Hyderabad, Chennai Job Description: People Management Skills Service Desk Operations experience Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends ...
-
Service Desk
7 months ago
Hyderabad, Telangana, India Bangalore Strategic Solution Full time**Job Title**: Service Desk **Location**: Hyderabad **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...
-
Executive Director
4 weeks ago
Hyderabad, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Technology Operations Senior Manager for the IT Service Desk.In this role, you will:Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations for the IT Service Desk. This will include managing vendor resources for the service desk.Drive...
-
Hyderabad, India Tata Consultancy Services Full timeService DeskMin 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement - HyderabadDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com skillsBasic Infra L1...
-
Analyst I, IT Service Desk
19 hours ago
Hyderabad, India Commscope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Commscope is looking to add a "Analyst I, IT Service Desk" and the Ideal candidate will be based out of Hyderabad General Summary: Support, diagnose and resolve first-level user incidents and fulfill first-level user requests in compliance with...
-
Service Desk L1
6 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
