Team Lead – Service Desk

Job OverviewMake a meaningful impact with NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.Key ResponsibilitiesManage a team of service desk agents and team lead(s) to ensure client...

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement - Hyderabad Chennai Desired Competencies (Technical/Behavioral Competency) People Management Skills Service Desk Operations experience Excellent English language...

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement - Hyderabad Chennai Desired Competencies (Technical/Behavioral Competency) People Management Skills Service Desk Operations experience Excellent English language voice and...

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...

Job Title: UC Service Desk LeadGenpact is seeking a highly skilled UC Service Desk Lead to lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs).Key Responsibilities:Lead and manage 24/7 Service Desk Operations, Site Support groups,...

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...

UC Service Desk & Site Support Lead Location: Hyderabad Experience: 5-8 years Immediate joiners preferred. Kindly do apply here or share resume to with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsImmediate joiners preferred. Kindly do apply here or share resume to nsenthil.kumar@genpact.com with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client...

UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsImmediate joiners preferred. Kindly do apply here or share resume to nsenthil.kumar@genpact.com with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client...

UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsImmediate joiners preferred. Kindly do apply here or share resume to nsenthil.kumar@genpact.com with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client...

UC Service Desk & Site Support Lead Location: Hyderabad Experience: 5-8 years Immediate joiners preferred. Kindly do apply here or share resume to with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and...

UC Service Desk & Site Support Lead Location: Hyderabad Experience: 5-8 years Immediate joiners preferred. Kindly do apply here or share resume to with Sub of " UC Service Desk & Site Support" along with notice period. Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and...

Job Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all its Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Main Responsibilities:Manage the service desk team to ensure they meet their performance targets.Coordinate with other teams, such as Knowledge Managers, Escalation Managers, and Incident...

Job SummaryNTT DATA is seeking a skilled Senior Service Desk Manager to lead our Managed Services Team. The ideal candidate will have experience managing a team of service desk agents and possess excellent leadership and communication skills.Key ResponsibilitiesManage a team of service desk agents and ensure effective achievement of KPIsContribute to the...

Job Title: Service Desk ManagerWipro is seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to.Key Responsibilities:Manage all activities in the delivery center, ensuring adherence to standards and metrics.Coordinate Knowledge Managers, Escalation Managers, and Incident Managers to ensure...

UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsImmediate joiners preferred.Kindly do apply here or share resume to with Sub of " UC Service Desk & Site Support" along with notice period.Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance...

Service Desk Operations ManagerThe Service Desk Team Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. As a Service Desk Operations Manager, you will be responsible for managing the operation of the Service Desk, mentoring the Service Desk team and...

Job Title: UC Service Desk & Site Support LeadJob Summary:The successful candidate will lead and manage the 24/7 Service Desk Operations and Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs). This role requires a strong leader who can oversee a team responsible for Level 1...