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Team Lead – Service Desk

7 months ago

Hyderabad, India DAZN Full time
The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You will be mentoring the Service Desk team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Service Operations team. 

Responsibilities include but not limited to:

Day-to-day management of the IT Service Centre  Drive the meeting of customer SLAs (