Service delivery team lead
2 days ago
Years of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in recruiting, training and support help desk representatives • Engage client and ensure delivery to expectation • Ensure that the set customer service standards are met • Contribute to improving customer support by actively responding to queries and handling escalations in case of corner use cases • Establish ITIL best practices through the entire technical support process • Follow up with customers to identify areas of improvement • Shares industry best practices knowledge and offers assistance to team members • Develop daily, weekly and monthly reports on help desk team’s productivity • Provide customer feedback to the appropriate internal teams, like product developers Skills and Experience You Will Need: • 6+ years of customer service experience, preferably in a call center environment with an associate’s degree or equivalent from a two-year college in a related field • 3+ years leading a team • Strong knowledge of Microsoft systems, software, and technologies • Knowledge of MS Office Suite • Functional knowledge of cloud technologies, web-based applications, Active Directory / RACF / RSA / LDAP software and technologies, various hardware, virtual private network /Firewall support, and PC Desktop Support • Proficient in Service Now or other IT Service Management Platforms • Empathetic customer service resource • Exceptional customer-oriented capabilities with excellent communication skills – both written and verbal • Responds quickly and resolves problems related to technology usage. • Defines problems quickly and resolves most issues within the specified timeframe. • Can deliver “just-in-time” training over the phone. • Actively shares knowledge and helps team members. • Identifies and takes initiative to implement improvement opportunities.
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Service delivery team lead
1 week ago
Hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years:In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members.• Manage the help desk teams and evaluate performance against established CPI's• Ensure customer service is timely and accurate on a daily basis• Assist in...
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Service Delivery Team Lead
2 weeks ago
Hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in...
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Service Delivery Team Lead
2 weeks ago
Greater Hyderabad Area, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in...
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Service Delivery Team Lead
2 weeks ago
Greater Hyderabad Area, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in...
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Hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years:In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members.• Manage the help desk teams and evaluate performance against established CPI's• Ensure customer service is timely and accurate on a daily basis• Assist in...
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hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years:In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members.• Manage the help desk teams and evaluate performance against established CPI's• Ensure customer service is timely and accurate on a daily basis• Assist in...
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hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in...
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hyderabad, India GalaxE.Solutions Full timeYears of Experience : 6-8 Years: In "real time", team leads shall effectively handle any escalation related service request and incident tickets and provide expert guidance to team members. • Manage the help desk teams and evaluate performance against established CPI's • Ensure customer service is timely and accurate on a daily basis • Assist in...
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Data Analytics Service Delivery Lead
1 month ago
Hyderabad, Telangana, India Mouri Tech (P) Ltd Full timeAbout the RoleThe Service Delivery Lead for Data and Analytics is responsible for overseeing the end-to-end delivery of managed services in the data and analytics domain. This role ensures the efficient and effective delivery of data analytics solutions, customer satisfaction, and alignment with business objectives while adhering to SLAs and optimizing...
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Dining Services Team Lead
4 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeAt Gamut HR Solutions, we are currently seeking an experienced Dining Services Team Lead to join our team. This is a dynamic opportunity for a professional who possesses strong leadership skills and the ability to motivate and guide a team of service professionals in delivering exceptional dining experiences.This role involves ensuring seamless day-to-day...
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IT Service Delivery Manager
4 weeks ago
Hyderabad, Telangana, India Nextracker Full timeAbout the Job: We're seeking an experienced IT Service Delivery Manager to lead our offshore delivery and support services for business applications and data systems. As a key member of our team, you'll be responsible for managing the overall delivery and support of our business applications and data systems at our Offshore center in Hyderabad, ensuring...
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Customer Service Team Lead
2 weeks ago
Hyderabad, Telangana, India Firstsource Full timeAt Firstsource, we are seeking an exceptional Customer Service Team Lead to join our team in Hyderabad. This is a fantastic opportunity to take your career to the next level and make a meaningful impact on our clients' success.About UsWe are a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide....
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Customer Service Team Lead
2 weeks ago
Hyderabad, Telangana, India Ivy comptech Full timeJob OverviewWe are seeking an exceptional Customer Service Team Lead to join our team at Ivy Comptech. As a key member of our service delivery team, you will be responsible for providing leadership and direction to ensure outstanding customer satisfaction.
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Service delivery director
1 week ago
Hyderabad, India Forsys Inc Full timeAbout Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...
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Senior Customer Service Team Lead
7 days ago
Hyderabad, Telangana, India Firstsource Full timeJoin Firstsource, a leading provider of customized Business Process Management (BPM) services, as a Senior Customer Service Team Lead. As part of our esteemed team, you will be responsible for overseeing a team of customer service associates and driving exceptional results.About UsWe are a trusted partner to over 100 leading brands across the US, UK, India,...
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Customer Service Team Lead
2 weeks ago
Hyderabad, Telangana, India Firstsource Full timeCompany OverviewWe are a leading provider of customized Business Process Management (BPM) services. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various industries.Our Clientele includes Fortune 500 & FTSE 100 companies, with operations in the US, UK, India, and Philippines.To learn more about our company...
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Service Delivery Director
1 week ago
Hyderabad, India Forsys Inc Full timeAbout Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...
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Service Delivery Manager
1 month ago
Hyderabad, Telangana, India ResoPro Training Services Full timeJob DescriptionJob Title: Service ManagerResponsible for leading the service team to deliver exceptional customer service in the LED TV, Air Conditioner, and Washing Machine segment.Team Leadership: Lead and mentor a team of service technicians to ensure high-quality service delivery.Service Operations: Oversee all aspects of service operations, including...
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Service Coordinator
2 weeks ago
Kukatpally, Hyderabad, Telangana, India Lead feet Full time_Service CoordinatorEmployment Type:_ _Full-time, on-siteResponsibilities:_ - _Assessing clients' needs_ - _Pointing clients towards services, resources and providers that can fulfil their needs_ - _Explaining to clients how our solutions can resolve their pain points_ - _Overseeing job training for the client care team_ - _Resolving issues that arise...
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Service Delivery Director
1 week ago
Hyderabad, India Forsys Inc Full timeAbout Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...
