Service Delivery Director

1 week ago

Hyderabad, India Forsys Inc Full time

About Forsys:


Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.


Our role as an implementation partner for major vendors like Conga, Salesforce and Oracle; an incubator for pioneering ideas and solutions positions us uniquely in the consulting industry.


We are dedicated to unlocking new revenue streams for our clients and fostering a culture of innovation. Discover our vision and the impact we’re making at forsysinc.com


Responsibilities:


1. Service Delivery Management:


  • Experience scaling up a Managed services practice
  • Managed Services leader- Responsible for meeting managed services SLAs across projects
  • Working with the sales team and CXO's to support new opportunities across technologies
  • Ensure Service Quality: Ensure that the services provided meet the agreed-upon quality standards and customer expectations.
  • Service Performance: Monitor and report on the performance of services, ensuring they meet KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
  • Incident & Problem Management: Address and resolve any service issues or incidents promptly to minimize service disruption.


2. Team Leadership and Management:


  • Team Supervision: Lead, train, and manage a team of service delivery personnel, technicians, or customer service representatives.
  • Resource Allocation: Allocate resources effectively to ensure service operations are efficiently carried out.
  • Performance Appraisals: Conduct regular performance reviews and provide feedback and coaching to team members.


3. Customer Relationship Management:


  • Customer Interaction: Act as the primary point of contact for customers, ensuring clear communication and addressing any service-related queries or complaints.
  • Client Satisfaction: Work to improve customer satisfaction by ensuring timely, high-quality service delivery and resolving issues quickly.
  • Feedback Collection: Gather customer feedback and use it to identify areas for service improvement.


4. Service Improvement and Development:


  • Process Optimization: Continuously assess and improve service processes to enhance efficiency, reduce costs, and improve customer outcomes.
  • Innovative Solutions: Recommend and implement service improvements and innovations based on customer needs and industry trends.
  • Compliance & Best Practices: Ensure that all services comply with industry standards, legal requirements, and best practices.


5. Operational Oversight:


  • Scheduling: st Management: Manage the budget for service delivery, ensuring that services are delivered within the allocated financial resources.Plan and manage schedules to ensure services are delivered on time, with minimal disruptions.
  • Risk Management: Identify and manage potential risks that could affect service delivery, and implement mitigation strategies.


6. Reporting and Documentation:


  • Performance Reports: Prepare regular reports on service performance, incidents, and customer satisfaction.- MBRs, QBRs
  • Documentation: Maintain clear and accurate documentation of service procedures, processes, and performance metrics- Playbooks, FAQs, etc.


7. Collaboration and Cross-functional Coordination:


  • Internal Coordination: Work closely with other departments (e.g., IT, sales, operations, and finance) to ensure smooth service delivery.
  • External Vendor Management: If applicable, manage relationships with third-party vendors or contractors involved in service delivery. (Conga, Salesforce, Oracle)
  • Project Management: Oversee and coordinate service-related projects, ensuring they are delivered on time and within scope.


8. Compliance and Safety:


  • Regulatory Compliance: Ensure that services adhere to relevant regulations, standards, and internal policies.


9. Strategic Planning and Development:


  • Long-term Planning: Contribute to the development of the long-term strategy for service delivery, aligning it with overall business goals.
  • Growth & Expansion: Identify opportunities to grow and expand service offerings to meet evolving customer needs.


10. Escalation and Conflict Resolution:


  • Issue Resolution: Address and resolve any service-related escalations from customers or staff.
  • Dispute Management: Manage and resolve any conflicts or disputes that arise between customers and the service team.

  • Global Managed Services Delivery Director

    2 weeks ago

    Hyderabad, Telangana, India NTT Full time

    About the RoleWe are seeking an experienced Global Managed Services Delivery Director to join our team at NTT DATA. In this role, you will be responsible for managing a team of professionals and overseeing the delivery of managed services to clients across multiple sites and service offerings.Key Responsibilities:Lead a team of delivery managers, service...

  • Global Delivery Director

    2 weeks ago

    Hyderabad, Telangana, India ViaPlus Full time

    Join ViaPlus as a Global Delivery DirectorWe are seeking an exceptional professional to lead our delivery efforts as a Global Delivery Director. In this role, you will be responsible for planning and delivering projects from start to finish, ensuring timely and within-budget completion. Your expertise in project management, stakeholder engagement, and team...

  • Service delivery director

    6 days ago

    Hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Service Delivery Director

    7 days ago

    Hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Service Delivery Director

    6 days ago

    Hyderabad, India Forsys Inc Full time

    About Forsys: Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. Our role as an implementation...

  • Service Delivery Director

    7 days ago

    Hyderabad, India Forsys Inc Full time

    About Forsys: Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. Our role as an implementation...

  • Project Delivery Director

    4 days ago

    Noida/Hyderabad, India Ratna Global Technologies Full time

    About the RoleWe are seeking a highly skilled Project Delivery Director to lead our client accounts and ensure timely delivery of solutions. As a key point of contact, you will build strong relationships with clients and drive project success.

  • Director of Global Delivery Operations

    4 weeks ago

    Hyderabad, Telangana, India Signant Health Full time

    Director Delivery Management Job DetailsAbout the RoleAs Director Delivery Management at Signant Health, you will lead a scalable organization that ensures the timely delivery of all published services within the Global Technical Delivery (GTD) organization.This high-profile role requires a deep delivery experience leader who can partner closely with the...

  • Delivery Director

    3 weeks ago

    hyderabad, India Forsys Inc Full time

    About Forsys: Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. Our role as an implementation...

  • Delivery director

    2 months ago

    Hyderabad, India Forsys Inc Full time

    About Forsys: Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence. Our role as an implementation...

  • Senior Project Delivery Director

    3 weeks ago

    Hyderabad, Telangana, India ENH iSecure Pvt Ltd Full time

    Job SummaryWe are seeking a highly skilled Senior Project Delivery Director to lead our project management team at ENH iSecure Pvt Ltd. As a key member of our organization, you will be responsible for the successful delivery of all projects, ensuring they meet specific standards at each stage of the process.About the RoleThe Senior Project Delivery Director...

  • Delivery Director

    1 month ago

    Hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Strategic Delivery Director

    2 weeks ago

    Hyderabad, Telangana, India ACE Full time

    Job Overview:We are seeking a seasoned Strategic Delivery Director to spearhead the delivery of complex, cross-team, multi-year product initiatives at ACE. This role demands exceptional leadership and technical program management skills to drive high-quality products and services while ensuring teams work predictably and effectively.Main...

  • Delivery Director

    3 weeks ago

    hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Delivery Director

    3 weeks ago

    Hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Delivery Director

    3 weeks ago

    hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Technical Delivery Director

    4 weeks ago

    Hyderabad, Telangana, India HealthEdge Full time

    Join HealthEdge as a Technical Delivery Director and take on the exciting challenge of leading our project delivery team in Hyderabad, India. With 5-7 years of experience in SDLC / SaaS, you will be responsible for end-to-end delivery of IT software projects and products.Job OverviewThis is an opportunity to work with a dynamic team and make a significant...

  • Delivery Operations Director

    1 week ago

    Hyderabad, Telangana, India Innova Solutions Full time

    At Innova Solutions, we're seeking an exceptional leader to spearhead our Retail and Transportation vertical operations. As a Delivery Operations Director, you'll be responsible for driving strategy, optimizing efficiency, and enhancing customer satisfaction.About the RoleThis pivotal position requires a seasoned professional with extensive industry...

  • Delivery Director

    3 months ago

    Hyderabad, India Forsys Inc Full time

    About Forsys:Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.Our role as an implementation partner...

  • Senior Delivery Operations Director

    2 weeks ago

    Hyderabad, Telangana, India Signant Health Full time

    About the RoleWe are seeking a highly skilled Senior Delivery Operations Director to join our team at Signant Health. As a key member of our Global Technical Delivery organization, you will be responsible for ensuring timely delivery of all published services. Your leadership and management expertise will enable you to create a scalable organization that...