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Global Managed Services Delivery Director

1 month ago

Hyderabad, Telangana, India NTT Full time

About the Role

We are seeking an experienced Global Managed Services Delivery Director to join our team at NTT DATA. In this role, you will be responsible for managing a team of professionals and overseeing the delivery of managed services to clients across multiple sites and service offerings.

Key Responsibilities:

  • Lead a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
  • Collaborate with cross-functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options, and assisting with the decision to select the most appropriate vendor/supplier.
  • Cultivate and maintain strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
  • Act as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  • Manage relationships with third-party vendors and partners as needed for service delivery.
  • Negotiate and resolve contractual issues, including failure to meet contractual obligations.

Requirements:

  • Demonstrated experience in a managed services and/or support services environment, with a focus on service delivery and client management.
  • Experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
  • Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
  • Extended leadership and management skills to lead a team of professionals and drive results.
  • Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.

What We Offer:

  • A competitive estimated salary range of $120,000 - $180,000 per year, depending on location and experience.
  • A dynamic work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.