Tata Consultancy Services | Service Desk Team Lead L2 | hyderabad

2 weeks ago

hyderabad, India Tata Consultancy Services Full time
Service Desk Team Lead L2
Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience
Location of Requirement - Hyderabad Chennai
Desired Competencies (Technical/Behavioral Competency)
People Management Skills
Service Desk Operations experience
Excellent English language voice and written com skills
Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
Willingness to work in 24/7 ops incl night shifts and weekends
IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
ITIL V4 Foundation
Infrastructure technical support experience
Willingness to work in night shifts and weekends
Excellent communication skills
Good-to-Have
CompTIA A+, N+, ITIL Foundation certification
Responsibility of / Expectations from the Role
Voice and chat support
Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
Excellent Customer handling/soft skills
Logging incidents and service requests and manage their lifecycle
Willingness to learn

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