Tata Consultancy Services | Service Desk Lead

1 week ago


hyderabad, India Tata Consultancy Services Full time

Role: Service Desk

Experience: 2 - 5

Location: Hyderabad, Chennai


Job Description:

  • People Management Skills
  • Service Desk Operations experience
  • Excellent English language voice and written com skills
  • Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
  • Willingness to work in 24/7 ops incl night shifts and weekends
  • IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
  • ITIL V4 Foundation
  • Infrastructure technical support experience
  • Willingness to work in night shifts and weekends
  • Excellent communication skills


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