Service Desk Lead

2 days ago


Hyderabad, India Tata Consultancy Services Full time
Role: Service Desk

Experience: 2 - 5

Location: Hyderabad, Chennai

Job Description:

1. People Management Skills2. Service Desk Operations experience3. Excellent English language voice and written com skills4. Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )5. Willingness to work in 24/7 ops incl night shifts and weekends6. IT/Application Service Desk agent experience using Genesys /CISCO voice platforms7. ITIL V4 Foundation8. Infrastructure technical support experience9. Willingness to work in night shifts and weekends10. Excellent communication skills
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