Service Desk Dispatcher
2 days ago
**Service Desk Dispatcher - Night Shift Job**
**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
**Who You Are**:
**Primary responsibilities**:
- Ask questions to determine the nature of the problem. Probe and gather the required relevant information.
- Create, categorize, document, and assign the ticket to appropriate technicians or teams.
- Follow up with the clients to confirm the resolution of the issue.
**Mandatory Skills**:
- Excellent communication skills (at least 2 years of on-call experience with US clients).
- Expert in ticketing system for the help desk. (at least 2 years of ticket handling experience on any ticket management software preferably ConnectWise)
- Ability to quickly learn and adapt to the Company’s Service Desk process workflow.
- Experience as a Service Desk Analyst in a Service Desk environment.
- Solid understanding of contractual goals and Service Level Agreements (SLAs)
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
-
Service Desk Dispatcher
4 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...
-
Service Desk Dispatcher
6 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, and **Cure8**, brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
-
Service Desk Technician
7 months ago
Hyderabad, Telangana, India Cubic Corporation Full timeBusiness Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...
-
Service Desk Manager
4 months ago
Hyderabad, India Base8 Full timeWho We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable)...
-
Service Desk
4 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full time**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Dispatch Officer
8 months ago
Hyderabad, Telangana, India IFFCO Full time**Title**:Dispatch Officer**: - Description: - Work closely with Supply Chain Manager that the Dispatcher ensures that The IFFCO Company is always represented in a professional and courteous manner. Customer and Service are always capitalized at IFFCO and we have a commitment to success to not only our Customers but also our partners and our peers. - A...
-
IT Is Service Desk
6 months ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTCS has always been in thespotlight for being adept in "the next big technologies". What we canoffer you is a space to explore varied technologies and quench your techiesoul. **We are hiring.** **Please find the JDbelow.** **JobDescription** **Sl.No.** **Required Information** **Details** 1 Role **1. **Service Desk** 2 Required Technical Skill...
-
Service Desk
7 months ago
Hyderabad, Telangana, India Bangalore Strategic Solution Full time**Job Title**: Service Desk **Location**: Hyderabad **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory **Overview**: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...
-
Service Desk L1
6 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
-
Supervisor Service Desk
8 months ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeProvides leadership and oversight to the Service Desk Support group. Provides assistance to customers, addressing trouble tickets and related calls, emails and chat requests. Assists customers in placing orders and provides information about order status, changes and returns. Addresses customer generated questions, comments or complaints about DN products...
-
Service desk hyd 15
2 months ago
Hyderabad, Telangana, India Zensar Technologies Full time**Role: Service Desk Agent** **Location: Hyderabad Zensar office** We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. Be part of a team of technical experts, motivated by a desire to...
-
Global Service Desk Delivery Support
3 months ago
Hyderabad, Telangana, India DSM Full time**Title - Global Service Desk Delivery Support** **Location - **Hyderabad **Job model **- Hybrid The Global Service Desk Delivery support is a pivotal role responsible for overseeing the service desk operations across multiple locations worldwide. Act as a primary point of contact for escalations and resolution of complex service issues. Collaborate...
-
Managed Services Client Service Desk Agent
2 months ago
Hyderabad, Telangana, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Service Desk Technician L1
6 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk Technician L1
6 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk L1 Technician
6 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk Associate
7 months ago
Hyderabad, Telangana, India Bangalore Strategic Solution Full time**Designation** **Service desk Associate** **Language: English (Read + Write + Speak)** **Type Of Support: Voice process** **Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)** **Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore** **Experience:...
-
Process Associate
3 months ago
Hyderabad, Telangana, India Genpact Full time**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Process Associate
3 months ago
Hyderabad, Telangana, India Genpact Full time**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Service Desk Technician
6 months ago
Hyderabad, Telangana, India Experian Full time**Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...