Process Associate
2 months ago
**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.**
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**Responsibilities**
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**Certain responsibilities related to Level 1 Service Desk Support are **identified** briefly below**:
**Provide Incident, query and service request management and monitoring (incl. escalation)**
**Initial remote desktop support, user access management, password reset, Windows and OS support, etc.**
**Review and Maintain internal Service Desk Support/knowledge Base**
**Implement and Maintain self-service/self-help resources and services**
**Report on known outage and service impacts**
**Qualifications we **seek** in you**
**Minimum **Q**ualifications** / Skills**
**College diploma or university degree in the field of computer science.**
**Relevant work experience**
**Preferred **Q**ualifications**/ Skills**
**Good communication** skills**
**Familiar with ITIL framework.**
**Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows **8** and Windows 10.**
**Beginning **to** intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft **Office** and other productivity suites.**
**Expertise** in Active Directory administration, including creation of domain/exchange accounts.**
**Excellent troubleshooting skills.**
**Good interpersonal skills and attention to customer service.**
**Ability to work effectively in a fast-paced environment.**
**Ability to communicate effectively.**
**Ability to effectively prioritize incidents and service requests.**
**Ability to **work in** flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.**
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Job_**_Process Associate_
**_ Primary Location_**_India-Hyderabad_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Sep 20, 2024, 2:15:15 AM_
**_ Unposting Date_**_Oct 20, 2024, 1:29:00 PM_
- Master Skills List_Consulting_
- Job Category_Full Time_
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