Voice Process
6 months ago
Process Type : Voice process, Healthcare
Grade : H1/H2
Having experience on AR Calling/RCM/Denail BPO
Shifts: Rotational shifts - 9 Hours - Day Shifts, 5days
Requirement : Communication skill will able to take a call.
Cab: One way Cab & One way shuttle. WFO
Interview Process:
- 1st round: HR
- 2nd round: Write Assessment(B2 Band Cutt-off)
- 3rd round: Svar (B2 Band Cut-off)
- 4th round : Operation Round.
Key Responsibilities:
- Answer inbound customer calls in a courteous and professional manner.
- Listen attentively to customer inquiries and provide accurate and relevant information.
- Address customer concerns, troubleshoot issues, and offer appropriate solutions.
- Ensure timely and accurate data entry of customer information into the company's CRM system.
- Follow established protocols and guidelines for call handling and issue resolution.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Upsell and cross-sell company products/services as appropriate during customer interactions.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Meet individual and team performance metrics, including call quality, average handle time, and customer satisfaction.
- Continuously enhance product knowledge and customer service skills through ongoing training and development.
**Salary**: ₹24,000.00 - ₹35,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Telecommunication: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 06370321069
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