Customer Support Associate

5 months ago

Secunderabad HO Hyderabad Telangana, India MoSahay Associate Full time

Certainly Below is a detailed job description for a Customer Support role:

**Job Title**: Customer Support Representative

**Location**: Hyderabad

**Job Type**: Full-Time

**Reports To**: Customer Support Manager

**Job Summary**:
We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support Representative will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

**Key Responsibilities**:
1. **Customer Interaction**:

- Assist customers with product information, order status, and general inquiries.
- Provide accurate and thorough information to resolve customer issues and concerns.

2. **Issue Resolution**:

- Investigate and resolve customer complaints in a timely and effective manner.
- Escalate complex issues to the appropriate department or supervisor as necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.

3. **Documentation and Reporting**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Prepare reports on customer feedback, inquiries, and resolution statistics.
- Identify trends in customer issues and report them to management for improvement.

4. **Product Knowledge**:

- Stay informed about product updates, features, and new releases.
- Provide customers with up-to-date information and support regarding product usage.

5. **Team Collaboration**:

- Collaborate with other team members to improve customer service processes.
- Participate in team meetings and training sessions to enhance skills and knowledge.

6. **Customer Feedback**:

- Collect and analyze customer feedback to identify areas for improvement.
- Contribute to the development of new strategies and initiatives to enhance customer satisfaction.

**Qualifications**:

- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer support or customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think analytically.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High level of patience, empathy, and professionalism.

**Preferred Skills**:

- Experience in a specific industry related to the company’s products or services.
- Multilingual abilities.
- Familiarity with support tools such as Zendesk, Freshdesk, or Salesforce.

**Working Conditions**:

- This position may require flexible working hours, including evenings and weekends.
- May involve working in a fast-paced and high-pressure environment.

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and dynamic team environment.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹16,087.29 - ₹17,887.31 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Malayalam (required)

**Location**:

- Secunderabad H.O, Hyderabad, Telangana (required)

Work Location: In person

**Speak with the employer**
+91 7008218146

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