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Customer Support Associate
3 days ago
Certainly Below is a detailed job description for a Customer Support role:
**Job Title**: Customer Support Representative
**Location**: Hyderabad
**Job Type**: Full-Time
**Reports To**: Customer Support Manager
**Job Summary**:
We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support Representative will be responsible for assisting customers with inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.
**Key Responsibilities**:
1. **Customer Interaction**:
- Assist customers with product information, order status, and general inquiries.
- Provide accurate and thorough information to resolve customer issues and concerns.
2. **Issue Resolution**:
- Investigate and resolve customer complaints in a timely and effective manner.
- Escalate complex issues to the appropriate department or supervisor as necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
3. **Documentation and Reporting**:
- Maintain detailed and accurate records of customer interactions and transactions.
- Prepare reports on customer feedback, inquiries, and resolution statistics.
- Identify trends in customer issues and report them to management for improvement.
4. **Product Knowledge**:
- Stay informed about product updates, features, and new releases.
- Provide customers with up-to-date information and support regarding product usage.
5. **Team Collaboration**:
- Collaborate with other team members to improve customer service processes.
- Participate in team meetings and training sessions to enhance skills and knowledge.
6. **Customer Feedback**:
- Collect and analyze customer feedback to identify areas for improvement.
- Contribute to the development of new strategies and initiatives to enhance customer satisfaction.
**Qualifications**:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer support or customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think analytically.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High level of patience, empathy, and professionalism.
**Preferred Skills**:
- Experience in a specific industry related to the company’s products or services.
- Multilingual abilities.
- Familiarity with support tools such as Zendesk, Freshdesk, or Salesforce.
**Working Conditions**:
- This position may require flexible working hours, including evenings and weekends.
- May involve working in a fast-paced and high-pressure environment.
**Why Join Us**:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and dynamic team environment.
**Application Process**:
**Job Types**: Full-time, Permanent
Pay: ₹16,087.29 - ₹17,887.31 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
- Malayalam (required)
**Location**:
- Secunderabad H.O, Hyderabad, Telangana (required)
Work Location: In person
**Speak with the employer**
+91 7008218146
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