Customer Support Associate

2 months ago

Hyderabad Telangana, India MoSahay Full time

**Job Description: Customer Support Associate**

**Position Overview**:
As a customer support associate [, you will play a crucial role in providing exceptional customer service to clients and customers who speak Hindi & English. Your primary responsibility is to address inquiries, resolve issues, and ensure overall customer satisfaction through various communication channels.

**Key Responsibilities**:
2. **Issue Resolution**: Identify and troubleshoot customer problems, providing accurate information, guidance, and solutions to ensure timely resolution.

**Qualifications and Skills**:
1. **Fluency in Kannada**: Proficient verbal and written communication skills in Hindi& English are essential for effective interaction with customers in Hyderabad.

2. **Customer Service Skills**: Strong interpersonal skills, with a customer-centric approach and the ability to remain calm and composed in challenging situations.

**Education and Experience**:

- Graduation qualification is required.
- Prior experience in customer service, call center operations, or a related field is preferred but not mandatory.

**Working Conditions**:

- The position may involve working in shifts, including evenings, weekends, and holidays, to provide round-the-clock customer support coverage.
- Customer Support Executives may work in an office environment or remotely, depending on the company's policies and requirements.

Pay: Up to ₹27,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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