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Service Desk Dispatcher

1 month ago

Hyderabad Telangana, India Base8 Inc Full time

**Who We Are**:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

**Who You Are**:
**Primary responsibilities**:

- Ask questions to determine the nature of the problem. Probe and gather the required relevant information.
- Create, categorize, document, and assign the ticket to appropriate technicians or teams.
- Follow up with the clients to confirm the resolution of the issue.

**Mandatory Skills**:

- Excellent communication skills (at least 2 years of on-call experience with US clients).
- Expert in ticketing system for the help desk. (at least 2 years of ticket handling experience on any ticket management software preferably ConnectWise)
- Ability to quickly learn and adapt to the Company’s Service Desk process workflow.
- Experience as a Service Desk Analyst in a Service Desk environment.
- Solid understanding of contractual goals and Service Level Agreements (SLAs)
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting