Customer Success Associate

6 months ago

Pune, India ZenTrades Full time

ZenTrades is a growing product startup with a strong foundation in the world of SaaS (Software as a Service) business solutions for Field Service Management software.

**Our Vision and Mission**:

- At ZenTrades our core focus is towards creating the future of Field Service Management, where trade service professionals will effortlessly harness the power of technology to streamline their operations, enhance customer experiences, and drive growth. Our mission is to revolutionize the way trade services industry operates by offering an AI-supported Co-Pilot system that will help tradesmen become efficient and enhance their customer satisfaction.

**Innovative AI-Powered Solution**:

- AI-powered modular SaaS business operating system (CRM + ERP), designed for trade services with a focus on compliance and regulations. ZenTrades' founding team consists of UW Madison, and UC Berkeley alumni with strong domain knowledge having built top-notch products and implemented them at Fortune 500 companies.
With its robust CRM+ERP platform featuring a modular software architecture and integrated Generative AI capabilities, ZenTrades delivers a trade-specific operating system that caters to the unique needs of each trade. ZenTrades empowers tradesmen with an AI assistant, LISA (co-pilot), to enhance their sales and service capabilities using Generative AI.
ZenTrades improves operational effectiveness, and improves overall customer service by sending informative prompts and nudges. This technology is not only used for customer service; it is also used to provide thorough defect reports, convincing case studies, precise estimations, and even predictive profit analysis.

**Why should you join the ZenTrades Team?**
- This is an opportunity to be part of the blitz-scaling team that’s shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field.
At ZenTrades we foster the culture of openness and we aren’t a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for organization, make mistakes that will assist us to grow through which we create a difference in customers and our lives. We encourage our people to challenge the status quo. We value creativity, hard work, initiative, and radical ideas above all else. We value transparency, vulnerability and love to work with people who are self-driven, resourceful and want to create an impact. Most importantly it’s fun working with a group of people who are passionate about building a legacy.

Every Leader within the team is hands-on and has inculcated the vision of being open towards putting the best interest of the organization first. The Leader should inspire the team, be resourceful to ensure the team and the organization is successful and also be hands-on in bringing the best resources within the team and promoting talent.

**Position Overview - Business Intern**:

- As a Business Specialist, you will play a pivotal role in comprehending customer needs, analyzing market trends and contributing to the formulation and execution of business strategies. Your strong drive, sense of urgency and expertise will shape our offerings, guarantee customer satisfaction and drive the triumph of our software solutions in the competitive SAAS market. You will be actively engaged in meaningful projects, collaborate closely with mentors and senior leadership, and gain substantial experience working directly with high-performing teams, offering you real-world software strategic and tactical business experience.

**What is in store for you?**Innovative Environment**: Being part of ZenTrades means immersing yourself in an innovative atmosphere where creativity and curiosity are encouraged.-
**Professional Development**: ZenTrades is committed to nurturing your growth. Whether it's through internal training programs, workshops, or mentorship, we aim to cultivate your potential and guide you toward becoming a leader in the industry-
**Customer Engagement**:Foster strategic partnerships, working closely with customers to deliver tailored solutions-
- Be a part of a company that is doing something really amazing & redefining stuff-
- Work on cutting-edge technologies and products that are redefining how the home services industry operates in the North American market-
- Make a splash in a multi-billion-dollar SaaS industry-
**Learn & Grow** far beyond your current horizon-
- A
- **start-up culture** that you'd cherish forever in your work life-
**Meaningful Impact and Continuous Learning**

**Day-to-day responsibilities will include**:
**Resolve Customer issues** by engaging closely with internal teams to help determine the best technical implementation plan during the sales process.-
- Providing prompt, efficient, detailed,
- **customer-oriented se

  • Customer Success Associate

    1 month ago

    Pune, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Associate

    1 month ago

    Pune, Maharashtra, India Acoustic Full time

    Customer Success Associate Role OverviewAs a key member of the Acoustic Customer Success Organization, the Customer Success Associate plays a vital role in ensuring customers achieve rapid time to value from their investment in Acoustic Connect. Working closely with the assigned Customer Success Director and internal stakeholders, this role acts as a bridge...

  • Customer Success Associate

    1 month ago

    Pune, Maharashtra, India 2coms Full time

    **Job Title: Customer Success Associate**We're seeking a Customer Success Associate to ensure 2coms customers achieve their goals using our products and services, driving long-term relationships and growth.**Key Responsibilities:**Onboard new customers, providing training and support.Build strong relationships with customers, understanding their...

  • Customer Success Associate

    4 weeks ago

    Pune, Maharashtra, India 2coms Full time

    Job Title: Customer Success AssociateJob Summary:We're looking for a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.Key Responsibilities:• Onboard new customers, providing training and support.• Build strong relationships with customers, understanding their...

  • Customer Success Associate

    4 weeks ago

    Kharadi, Pune, Maharashtra, India L Angelo Full time

    Job Title: Customer Support Executive / Customer Success Associate - L1 Company: Transcom Location: Office No: 214-215, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014 Mode: Work From Office Job Summary: Key Responsibilities: Ensure high standards of communication by avoiding Mother Tongue Influence...

  • Customer Success Associate

    1 month ago

    Pune, India 2coms Full time

    Job Title: Customer Success AssociateReports to: Customer Success Manager/DirectorLocation: PuneJob Summary:We're seeking a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.Key Responsibilities:1. Onboard new customers, providing training and support.2. Build strong...

  • Customer Success Associate

    3 days ago

    Pune, Maharashtra, India 2coms Full time

    Job SummaryWe're seeking a skilled Customer Success Associate to drive long-term relationships and growth with our customers in Pune. This role involves ensuring customers achieve their goals using our products and services.

  • Customer Success Associate

    4 weeks ago

    Pune, India 2coms Full time

    Job DescriptionJob Title: Customer Success AssociateReports to: Customer Success Manager/DirectorLocation: PuneJob Summary:We're seeking a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.Key Responsibilities:1. Onboard new customers, providing training and support.2....

  • Customer Success Associate

    2 months ago

    Kharadi, Pune, Maharashtra, India VIPSA TALENT SOLUTIONS Full time

    **Job Title**: Advisor - Customer Service/Customer Success Associate (L1) **Location**: Kharadi, Pune **Job Type**: Full-time, 6 days working **Shift**: - Day shift for females - Rotational shifts for males **Key Responsibilities**: - Handle customer queries and provide effective resolutions. - Maintain a high level of customer satisfaction through...

  • Customer Success Associate

    2 months ago

    Pune, Maharashtra, India Celoxis Technologies Pvt. Ltd Full time

    We're Hiring! Customer Success Associate - Pune (Onsite) - Immediate Joiners Are you a driven BE/BCA/MCA graduate with 0-1.5 years of experience in IT ? Do you have excellent communication skills and a passion for engaging with customers? Join Celoxis and be part of a dynamic team! Key Responsibilities: - Collaborate with product specialists to find...

  • Customer Success Operations Associate

    6 months ago

    Pune, India Integral Ad Science Full time

    IAS is looking for a Customer Success Associate to join our team in Pune. We want to find people at the start of their careers, who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients globally. The primary focus of...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India vetarasoft technologies Full time

    Vetarasoft Technologies is a premier IT services and staffing company dedicated to supporting clients at every stage of their business journey. We specialize in transforming ideas into innovative software solutions, ensuring our clients receive tailored assistance in design, technology, and staffing. With offices in Malaysia, Dubai, and India, Vetarasoft is...

  • Customer Success Associate

    2 months ago

    Kharadi, Pune, Maharashtra, India TechPoppy Private Limited Full time

    **Position Customer Success Associate - L1** **Location: Kharadi, Pune, Maharashtra 411014** **Shift Rotational Shift (Day shift for females until 9 PM; Rotational for males)** Interview mode HR Round; Versant 6 Certified; Written Assisment; Ops Round; Client Round; Joining formalities; Joining **Skillset**: Excellent communication skills in both English...

  • Customer Success Associate

    6 months ago

    Pune, Maharashtra, India Machintel Full time

    Pune Night Hybrid 2-4 years experience A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs. **Skills** - Bachelor's degree in business management, marketing, or a related...

  • Customer Success Liaison

    4 weeks ago

    Pune, Maharashtra, India 2coms Full time

    Job Title: Customer Success Associate Summary: We are seeking a Customer Success Associate to ensure customers achieve their goals using our products/services driving long-term relationships and growth. Key Responsibilities: ext. Onboard new customers providing training and support. ext. Build strong relationships with customers understanding their...

  • Customer Success Associate

    3 weeks ago

    Kharadi, Pune, Maharashtra, India Nexus Jobs Full time

    **Job Description: Customer Success Associate** **Company**: PhonePe **Location**: Office No. 224, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014 **Work Mode**: Work From Office Position Details: - **Process**: Domestic Process - **Headcount Requirement**: 150 Profiles **Responsibilities**: - Handle...

  • Customer Success Advisor

    3 weeks ago

    Pune, Maharashtra, India 2coms Full time

    **Customer Success Associate Role**We're seeking a Customer Success Associate to ensure customers achieve their goals using our products/services, driving long-term relationships and growth.Key Responsibilities:Onboard new customers, providing training and support.Build strong relationships with customers, understanding their needs.Monitor customer health,...

  • Customer Success Associate

    6 months ago

    Pune, India Zocdoc Full time

    **Our Mission** Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor...

  • Customer Success Associate

    4 weeks ago

    Pune, India 2coms Full time

    Job Title: Customer SuccessAssociateReportsto: Customer SuccessManager/DirectorLocation:PuneJobSummary:Wereseeking a Customer Success Associate to ensure customers achievetheir goals using our products/services driving longtermrelationships andgrowth.KeyResponsibilities:1.Onboard new customers providing training andsupport.2. Build strongrelationships with...

  • Customer Success Specialist

    4 weeks ago

    Pune, Maharashtra, India 2coms Full time

    {"Job Title": "Customer Success Associate", "Job Summary:"": "At 2coms, we're seeking a highly skilled Customer Success Associate to ensure our customers achieve their goals using our products and services, driving long-term relationships and growth. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to...