Current jobs related to Nodal Officer-ho - Mumbai - Kotak Mahindra

  • Team Supervisor

    5 months ago

    Mumbai, India Kotak Mahindra Full time

    **Lead - Nodal Office (Consumer Assets) - Job ID- Department- Retail Liabilities - HO & SUPPORT- Location- Mumbai- Number of Positions- 1- Reporting Relationship- Desk Lead- Grade- M5 Chief Manager- Leading the Nodal Desk for Consumer Bank across Retail Liabilities, Retail Assets and credit card through a dedicated team of Senior Officers - As a Supervisor,...

  • Nodal Escalation Officer

    5 months ago

    Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Nodal Escalation Officer **Function/ Department**: Grievance Redressal **Job Purpose**: Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. **Roles & Responsibilities**: TAT adherence for providing resolution. Take quick decision for redressed of...

  • Nodal Escalation Officer

    7 months ago

    Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Nodal Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Effective resolution of customer grievances/ escalations referred at NODAL /PNO /CMD desk to ensure zero comeback / further escalations. TAT adherence for providing...

  • Grievance Redressal Officer-ho

    5 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M2/M3/M4/M5 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of...

  • Grievance Redressal Officer-ho

    5 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M3/M4 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...

  • Grievance Redressal Officer-ho

    3 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for improvement in Consumer Experience, Operational Efficiency,...

  • Wfm Executive-ho

    5 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

  • Tl - Ho Product Support - Cms-ho & Support-cms

    5 months ago

    Mumbai, India Kotak Mahindra Full time

    **Sales Support - CMS - Department- Team Leader - CMS Support- Location- Mumbai- Number of Positions- 01- Reporting Relationships- Executive Vice President- Position Grade- M6Global Transaction Services Group is the Product & Sales Support function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank...

  • Administration Assistant

    5 months ago

    Mumbai, Maharashtra, India Omkar Placements Services Full time

    One of our client which is into Chemicals is looking for: Assistant Administrator Job Location : Mumbai Job Profile: Looking after Head Office and all other respective location’s housekeeping/security/repair and maintenance. Coordinate with various service providers and contractors for Security and housekeeping. Also, AMCs and renewal for all the...

  • Programme Team-privy League-ho

    3 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    **Team member - Privy League Execution team - M5/M6 **Privy League Execution - Programme & Process Governance - **Privy Business Process**: - Responsible for process execution | Identifying and bridging gaps in process in co-ordination with Process, Ops and channel - Ensure adherence of processes through RCSA & Audit | Quarterly Audit / RCSA submission to...

  • Team Member

    2 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    KMBL - Wholesale Banking - Team Member - Operations (WISE) Grade: M3/M4| Location: Hyderabad I Job ID: 165074 Job Role - Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients),escrow accounts creation, handling CMS client queries etc, through client interaction. -...

  • Team Member

    1 month ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    KMBL - Wholesale Banking - Team Member - Operations (WISE) Grade: M3/M4| Location: Hyderabad I Job ID: 165074 Job Role - Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients),escrow accounts creation, handling CMS client queries etc, through client interaction. -...

  • Team Member

    5 months ago

    Mumbai, India Kotak Mahindra Full time

    Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service recovery for...

  • Team Member

    2 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    KMBL - Wholesale Banking - Team Member - Operations (WISE) Grade: M3/M4| Location: Hyderabad I Job ID: 165074 Job role - Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients),escrow accounts creation, handling CMS client queries etc, through client interaction. -...

  • Team Member

    2 months ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    KMBL - Wholesale Banking - Team Member - Operations (WISE) Grade: M3/M4| Location: Hyderabad I Job ID: 165074 Job Role - Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients),escrow accounts creation, handling CMS client queries etc, through client interaction. -...

  • Team Member

    53 minutes ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    KMBL - Wholesale Banking - Team Member - Operations (WISE) Grade: M3/M4| Location: Hyderabad I Job ID: 165074 Job Role - Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients),escrow accounts creation, handling CMS client queries etc, through client interaction. -...

  • Admin Executive

    5 months ago

    Mumbai, Maharashtra, India accurate hire Full time

    Designation: Assistant Administrator Level: Mid-Level No of position/s available: 02 Type of employment: Full-time Work Experience: Minimum 2 to 5 years of relevant experience Reporting to: General Manager Working Hours 10:00 AM to 06:00 PM (Lunch Break 1:30 pm to 2:00 pm) Working Days Monday to Saturday. (2nd and 4th Saturdays are Off) Academic...

  • Regulatory Escalation Officer

    7 months ago

    Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Regulatory Escalation Officer **Business**: Customer Service **Function/ Department**: Grievance Redressal **Place of work**: Navi Mumbai **Roles & Responsibilities**: 'Provide adequate & quick resolution to all the escalated complaints from regulatory bodies, senior managers, nodal offices and internal departments at GRD. Ensure...

  • Fintech Compliance Officer

    1 week ago

    Mumbai, Maharashtra, India PayU Full time

    About PayUPayU is a leading fintech company that operates in 50+ high-growth markets worldwide. We provide cutting-edge online and mobile payment services, deploying over 400 payment methods and processing approximately 6 million payments daily. Our global organization is dedicated to redefining the way people buy and sell online, offering a wide range of...

  • Project Lead

    3 weeks ago

    Mumbai, Maharashtra, India Khan Academy Full time

    About the RoleKhan Academy India is seeking a highly skilled and experienced professional to join our Schools Team as a Project Lead consultant. The successful candidate will be responsible for driving the implementation of the Khan Academy program in the Brihanmumbai Municipal Corporation (BMC) schools in Mumbai. This is a unique opportunity to make a...

Nodal Officer-ho

5 months ago

Mumbai, India Kotak Mahindra Full time

Leading the Service Assurance Centre for Consumer Bank across Retail Liabilities, Retail
Assets and Credit Cards through a multifunctional team of Desk Leads and Officers
As the Nodal Officer for Consumer Bank, leading the last frontier of the service recovery for
issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office
and the Office of the Banking Ombudsman
Driving the culture of service recovery for strengthening consumer relationships through
effective resolutions using Corrective and Preventive Actions so that not only does the issue
get resolved but the recurrence is prevented
Regulator Relationship Management with all Offices of the Banking Ombudsman and CEPD
PAN India through direct engagement as well as through the distribution network of Regional
Nodal Officers
Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization
of Customer Journeys
Supporting efforts on Predictive Modeling with the Data Science teams to preempt customer
dissonance leading to potential escalations
Driving Net Promoter Score (NPS) for the Office of the Nodal Officer through best in class
service recovery of issues
Establishing a culture across all customer channels, viz Branch Banking, Customer Experience
Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations
12 - 15 years of work experience in driving a Customer First agenda within Customer Service,
Business or Operations in a Retail distribution set up
Strong domain knowledge of Consumer Banking products, processes and technology
Strong analytical skills to derive insights from data and create actionables thereof
Excellent networking skills to build rapport and consultatively engage with Business and
Functional Heads, Cross Functional Teams and Regulatory Offices
Job Role:
J
Job Requirements:
J
Exposure to working directly with Senior Management and Regulators in a high pressure and
timeline oriented environment
Ability to drive change, innovation and impact through active engagement, outreach and project
management
Ability to act as a Coach to channelize team members towards goal achievements using
negotiation, collaboration, motivation and development skills including the ability to act as a role
model within the organization.
Excellent communication, facilitation and presentation skills including proficiency in MS Office
tools (MS Excel and Powerpoint)
Form and mail to
Business Group”
Application: