Customer Experience Associate
4 months ago
**Key responsibilities**:
- As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address our online ordering customers' pressing needs and concerns and elevate the standard of Zomato's customer service.
- You start at ground zero to gain an understanding of our customers' sentiments and challenges.
- You will be relationship managers for our customers, providing them with new and exciting solutions.
- You will surface the key problems with other Zomato teams to help design better solutions.
**What you need to bring to the 'table'**:
- Zealous customer focus - experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.
- Articulate communication - strong communication skills with proficiency in typing and speaking efficiently.
- Analytical mindset - handling problems is your forte You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.
- Problem-solving skills - solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries.
**What's in it for you**:
Here, you're not just an Associate, you are on the path to leadership. The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato
**Working model**:
- A 5/6-days model, every alternate week.
- We will operate in morning, afternoon, evening and night shifts.
- It's a work-from-office (WFO) role unless otherwise specified on the basis of business requirements.
**Screening and interview process**:
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Have you interviewed with Zomato/ Blinkit/ Hyperpure/ Feeding India in the past?
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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